Bluetooth hands-free audio has a driver problem.

My HP g6-1d70us running on 64-bit windows sound 8 just stopped working after it has been switched off.

When I move my mouse to the speaker icon in the taskbar, it displays the message "no audio output device is installed".

When I run the troubleshooting, it says "Bluetooth hands-free audio has a driver problem.

Please, what should I do?

Hi felixchip,

I think you have a problem with the hardware at this point with the map his and your case it is a card that is integrated directly into the motherboard. I would recommend that you have someone take a look at the hardware store. You can call HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

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