Bluetooth peripheral device driver not found.

Similar Questions

• Bluetooth peripharal device driver not found

  I use windows 7 DELL PC since July, 2011. Peripharal Bluetooth device worked perfectly. Recently, after one updates of windows it does not, to inform the device not found driver. Where can I get the driver plese?

  Hello

  Check their documentation online with Dell Support, and the drivers, diagnostics, and
  Ask problems known in their forums.

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/
  ====================================

  Hardware devices not detected or does not work - a Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Add a BlueTooth device to your computer
  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

  Set up a Bluetooth compatible device
  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

  The problems with Bluetooth devices
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  How to set up a Bluetooth connection
  http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection

  The Bluetooth item in Control Panel on a Windows Vista SP2 computer does not
  as expected when you click on the element - for Windows 7 this check manually
  http://support.Microsoft.com/kb/960531/en-us

  If you need drivers try the support site for the manufacturer of your system and/or the site of the manufacturer of the real device.

  BluetoothView is a small utility that runs in the background and monitor the activity of Bluetooth technology
  devices around you. For each detected Bluetooth device, it displays the following information:
  The device name, address Bluetooth, Major Device Type, minor device Type, first detection time,
  Last detection time and more. BluetoothView can also warn when a new Bluetooth device
  is detected, by displaying a balloon in your bar tasks or playing a little beep. -FREE
  http://www.NirSoft.NET/utils/bluetooth_viewer.html

  BluetoothCL is a small console application that transforms all differential of bluetooth devices detected in
  the standard output. For each Bluetooth device, the following information is displayed: MAC
  Address, name, Major Device Type, minor device Type and possibly the name of the company of
  the device (if the external file of MAC addresses - oui.txt is provided) - FREE
  http://www.NirSoft.NET/utils/bluetoothcl.html

  BluetoothLogView is a small utility that monitors the activity of Bluetooth devices around you,
  and shows a log of Bluetooth devices in the main window. Each time that a new Bluetooth
  device coming to your area and when the unit comes out of your area, a new journal line is added with
  the following information: device name, time of the event, address, Type of event ("peripheral
  Arrival' or 'Device left'), Type of aircraft and the company that created the device. BluetoothLog-
  View you can also specify a description for each device (according to its MAC address)
  that appears in the column "Description". -FREE
  http://www.NirSoft.NET/utils/bluetooth_log_view.html

  ---------------------------------------------------------------------

  Change settings for a Bluetooth compatible device
  http://Windows.Microsoft.com/en-us/Windows7/change-settings-for-a-Bluetooth-enabled-device

  Add a Bluetooth device to your computer
  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

  Add a Bluetooth device or other wireless or network device: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

  ---------------------------------------------------------------------

  More information of possible interest to some:

  What is a Bluetooth personal area network (PAN) network?
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-Bluetooth-personal-area-network-Pan

  Connect to a Bluetooth personal area network (PAN) network
  http://Windows.Microsoft.com/en-us/Windows-Vista/connect-to-a-Bluetooth-personal-area-network-Pan

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Bluetooth device driver not found after accidental uninstall (Win7 64 bit)

  I use a Plantronics M50 bluetooth headset on my mobile, Skype etc. All troubleshooting yesterday (had a problem with the microphone volume is very low) I followed a few steps of an article if found on a Microsoft forum, telling me to uninstall the driver, as well as to restart my laptop (Win7 64 bit) would recognize and re - install the driver.

  In Device Manager, I right-click on the M50 (under audio, video and game controllers) device and chose to uninstall (as prescribed in the MS article). Here's where I shot myself in the foot; I ticked the box "Delete the driver for this device" (thinking that Win7 would get a fresh driver from Windows Update to reboot)

  After the reboot, my laptop started to reinstal the driver device, but for "Bluetooth device" reports "no driver not found"

  I myself tried in vain things:

  • tried to find the driver sur.com, but isn't available (plug-and-play)
  • installed software (incl. Plantronics Control Panel) Plantronics package
  • I tried Windows Update
  • installed Microsoft Windows Mobile Device Center 6.1 Driver (as advised on various sites to set "Bluetooth Peripheral Device" reports questions 'no driver found'

  At the hope that someone had a suggestion for what else to try, or maybe how to find out what that exactly that I deleted by choosing 'delete the driver for this device '.

  Thanks in advance!

  Edit:

  Just in case it helps, I noticed that the following folder is created at the time of uninstal and reinstal, containing calisto.inf, calisto. PNF and Calisto.cat

  C:\Windows\System32\DriverStore\FileRepository\calisto.inf_amd64_neutral_2b13d4544d6cf2e6

  I decided to use Sytem Restore to restore my system to before I uninstalled the driver. There are a few downsides to this, but so far the benefits outweigh them.

• 15 - s006tu of Compaq Notebook pc: PCI Device driver not found

  In my laptop newly bought 'HP COMPAQ laptop 15-S006TU', I installed Windows 7 ultimate OS. PCI Device driver and driver Bluetooth are not found. They are in yellow color in the network adapters. I tried many things to update drivers for my pc and online but no use. It shows driver not found for your device. How do I solve this problem

  Hello:

  This bluetooth driver should work...

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_130390_1

  Card reader (PCI Device):

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-140783-1&cc=us&DLC=en&LC=en&OS=4063&product=7308927&sw_lang=

• Device driver not found

  I have reset my laptop back to factory condition and now I am unable to connect bluetooth phones to my Windows 7 Home Premium. He repeats to me "DEVICE BLUETOOTH, DRIVER NOT FOUND." Before it was all I had to do reset has put my dangle bluetooth to the laptop and I would be able to send and receive files to and from my phone to my laptop. How can I fix this problem?

  Hi Dreworl,

  I would recommend that you follow the steps in the article and check if this solves the problem.

  Error: "device driver Bluetooth not found" when you try to connect to a bluetooth device

  http://support.Microsoft.com/kb/2654568

  Let us know if that helps.

• Satellite C850 - Bluetooth device driver not found

  Hello

  I have laptop Satellite C850-c019 core i3 and in Device Manager, I saw device driver Bluetooth not found.

  Please help me in this regard.

  According to the specifications of the laptop this model laptop was offered without an operating system preinstalled. Which you have installed?
  You have installed all necessary drivers, including software of BT stack?

• Bluetooth device driver not found Sony BDV - E3200 BLU - RAY HOME THEATER System

  I try to connect Dell LATITUDE E5430 laptop Windows 7 Bluetooth for Sony BDV - E3200 BLU - RAY HOME THEATER SYSTEM.

  The driver is not installed successfully, and I would also not find driver online and also Windows Find driver during troubleshooting.

  How do I find the right driver so that I can download and install it.

  I tried with Windows Mobile Device Center for Win 7, but still not found the solution.

  Thanks in advance.

  Amul Patel

  Try to install the drivers Bluetooth from here:

  http://www.Broadcom.com/support/Bluetooth/update.php

  Please uninstall the existing Bluetooth drivers completely, restart the PC, install the new drivers, reboot the PC and then check.

  If you are still unable to connect to the home theater system, please contact Sony support for assistance.

• BLUETOOTH DEVICE driver not found

  I use a Vaio model only: VPCEB34EN (operating system: windows 7 64-bit). Recenty it has a problem that I can not connect my cell phone from sony or a bluetooth control mouse remotely. It shows an error massage that "missing Bluetooth Driver device. How to repair or reinstall the driver?

  pls someone help me to solve.

  

  Hi rahulmondal13,

  You can check the drivers available on the page below:
  http://www.Sony.co.in/support/product/VPCEB34EN

  You should also check if you have installed the software/driver for the device that you use to connect to the computer via Bluetooth.

  Follow the steps mentioned on the Sub page to resolve the problem of Connectivity Bluetooth:

  https://us.en.KB.Sony.com/app/answers/detail/A_ID/31923/c/65%2C66/kW/31923

  Check the steps mentioned in the Sub page to establish a connection using Bluetooth:

  https://us.en.KB.Sony.com/app/answers/detail/A_ID/31920/c/65%2C66/kW/31920

  You can contact the Sony support team in your country to get help here:

  http://www.Sony.net/SonyInfo/support/

  If my post answered your question, please mark it as an "accepted Solution".

• 2000z-400 HP PCIe device driver not found on the HP site

  HI -.

  Equipment:

  HP 2000z-400, S/N: [redacted], P/N: A1L49AV. Clean install of Windows 7 Home Premium 64 - BIT.

  All THE Windows updates done.

  Go to: manage devices. See: "other devices" / PCI device = not installed.

  Go to the HP site for this model/download and install all available software for this machine. No change.

  WebCam of thought software would do it. WRONG again, Patrick... :-(

  What could be this device and where is the darn for him, please?

  Thanks for any advice or suggestions... :-)

  Hello:

  The PCI device is the Realtek card reader that needs a driver.

  If the HP Web site did not work, then try one directly from Realtek on the link below.

  DL and install the driver first on the list.

  http://www.Realtek.com.tw/downloads/downloadsView.aspx?langid=1&PNid=15&PFID=25&level=4&Conn=3&DownTypeID=3&GETDOWN=false

• Smartphones blackBerry 9900 - RIM Composite Device driver not found

  I did a clean install of Desktop Software 7.1, but when I connect my 9900 PC looking for the driver for the device composite rim but can't find it.

  I followed all the troubleshooting tips, but Manager DM answer always when my new 9900 is connected.

  I have a problem to connect to my 9700 and PlayBook. Any suggestions?

  Well, I got it working. After a few other reinstalls, I decided to search the lists to see if I could find acompatible pilot. I found "USB Composite Device" under USB controllers and installed. Now, everything works fine and I spent the devices successfully.

• ProBook 6555 b: Base System Device driver not found

  Hello

  I have a bunch of mulfunctions with this laptop at the start; It also freezes from time to time. I noticed that in Device Manager, I have two positions marked "Base system device" marked with a yellow! and for which I can't find a driver. This may be the source of errors please let me know how to solve this problem of driver.

  Thank you

  Hello

  Try Pleae, hope this can correct both:

  FTP://ftp.HP.com/pub/SoftPaq/sp46501-47000/sp46999.exe

  Kind regards.

• not found Bluetooth peripheral device for compaq cq 42

  Hello

  I bought a new computer compaq cq42-173tu laptop and I installed windows 7 ultimate. I have some problem in using bluetooh. every time I try to connect it says "BLUETOOTH PERIPHERAL DEVICE DRIVER not FOUND" by provinding pls help me with the driver appropriate for my laptop? Thank you

  PRESARIO CQ42-173TU, processor intel core i3 - 330 m 2.13 Ghz, windows 7 ultimate (32 bit) operating system

  Ok. BUT CHECK OUT WHAT THE PROBLEM IS WHEN YOU FEEL TIME. Ok? I'LL WAIT FOR YOUR MESSAGE.

  AND THANK YOU VERY MUCH FOR YOUR SUPPORT, I REALLY APPRETIATE YOUR EFFORTS & ANSWERS TO SOLVE MY PROBLEM. THHANKS ONCE MORE. YOU HAVE SOLVED MY PROBLEM IN A WEEK. IT IS GREAT. THE DRIVER YOU SAID TO DOWNLOAD REALLY HELPED A LOT. OTHERWISW I WAS NOT GETTING THE CORRECT DRIVER FOR MY LAPTOP.

  SO I'M MARKING YOUR ANSWER as a SOLUTION BUT PLS POST COMMENTS WHENEVER YOU GET to KNOW THE (BLUETOOTH DEVICE - NOT FOUND DEVICE) PROBLEM WITH the NOKIA PHONES. FINE?.

  AND CAN I ASK YOU ANOTHER HELP? ACTUALLY I NEED A DRIVER OR SOFTWARE TO RUN MY WEBCAM.

  MY LAPTOP IS AN HP WEBCAM-101 PRE-INSTALLED. MY LAPTOP SPECS ARE THE FOLLOWING:

  MODEL - COMPAQ PRESARIO CQ42-173TU

  AND I INSTALLED WINDOWS 7 ULTIMATE 32 BIT.

  INTEL CORE I3 - 330 M 2.13 GHz

• No peripheral device driver Bluetooth for HTC Desire V on my Sony VAIO

  I have Windows 7 64 bit home edition with Atheros AR3012 Bluetooth on my laptop SONY VAIO E Series.
  I tried to connect my HTC Desire V to my laptop via Bluetooth. He is paired with success but displays an error message - "peripheral Bluetooth is not a driver."
  I tried the problem but not found a solution for troubleshooting. I want to send files from my laptop to my phone... Help, please!
   

  After spending an obscene amount of time researching this Bluetooth stupid nonsense this week, I finally opted for a solution.

  This is how to solve the "Bluetooth peripheral device is not a driver:
  I use the following materials in a dozen different tests:
  -Only for Broadcom based on USB from Belkin and Targus dongles
  -Windows 7 Professional 64-bit on four different computers
  -4 different Bluetooth headphones: Plantronics One, a matrix and two Motorola
  -Bluetooth file transfer wasn't of interest, but I tested with two different phones
  This guide will be useful for those with similar... hardware configurations and for those who have tried all the other nonsense without result.  Especially that many times repeated "Just install Windows Mobile Device Manager."
  -- -- --
  Step 1: Ignore 99% of you think that you have learned about this problem.
  It will be * probably * boil down to a missing COM port.
  Step 2: Certainly ignore the bit about installing the Windows Mobile Device Center
  (Unless you have a Windows Mobile-based phone and/or have another use for a flavor of Windows 7 of Activesync).
  Step 3: Stop looking for a driver for something called a "Bluetooth device device.
  There is no such thing. If you look at the Bluetooth installation take place, you will notice that all the components of the Bluetooth technology initially as "Bluetooth Peripheral Device" and then once Windows ID each element, the appropriate driver is installed and the name replaces "Bluetooth Peripheral Device" to something like "Hands-free Bluetooth Audio" or "Bluetooth Remote Control" etc.
  -- -- --
  Unfortunately, most of the people reading this will have tried one or more of the following:
  1.) install this stupid Windows Mobile Device Center
  2.) install any number of drivers Bluetooth who-knows-what from who knows where
  (3.) running all kinds of utilities third driver
  4.), forcing several facilities from pilot to operate in Win98, XP or Vista
  5.) sacrificing countless animals
  The end result is a plethora of useless software and/or driver and/or updates... facilities and some dead animals.
  -- -- --
  Instead, here is the solution.  I tested it with three different USB Dongles (2 Belkin and Targus 1) and on four different machines: HP, Sony, Toshiba and another HP. Two were newly not framed with Windows 7 Professional 64-bit and two have been upgraded to Vista to the same OS.
  With each machine, I plugged the following helmets: a legend of Voyager from Plantronics, Motorola S9, Motorola S805 and matrix AF62 and a Samsung S3 and an HTC Android.
  So I guess it's fair to say that it is a solution for one of these dongles... but in reality, most based on Broadcomm USB dongles is affected. I ran across these stages in four different boxes after checking that the beast ""Bluetooth peripheral device is not a driver " "
  appeared during installation.
  1.) If you did any of the unsuccessful steps mentioned above, enter the control panel and delete everything that you have installed.  Kill all the entries Broadcomm or Widcomm bluetooth. Delete all 3 rd-party driver maintenance apps. Restart a machine clean.
  2.) locate and install a Broadcomm 6.0.1.6300 OR 6.2.1.500 driver.  Either one works, but the last (most recent) has much better management tools for Bluetooth device
  .  I tested the installation of separately and also starting with 6.0.1.6300 and then upgrade to 6.2.1.500.
  (Ignore the stupid Updater Driver Broadcomm they grow to their website - it is useless for the majority of us out there.)
  (3.) that you install one of the above, you will see a notification regarding the installation of the various components.  Click this pop-up window and watch the progress.  You will see that each "Bluetooth Peripheral Device" Gets a new name, as the related driver is installed.  In my tens + tests, each & every item at this point got the green check mark of success.
  4.) now attempt to pair the device of your choice
  .  IF only the manufacturer provides separate drivers, do not install them again, regardless of their instructions.  See how Windows gets its own.
  5.) as soon as the match starts, you will see more notifications for individual driver components.  Click on one of them and observe a similar progression... Except that you will have a ""Bluetooth Device device ' with the dreaded Red X and the complaint that no driver was found. "
  6.) do not despair
  ! This happens the first time connect you a new Bluetooth device.
  7.) wait for the installation to complete.  Despite the dialog box display the list of components of Bluetooth with a red X, you probably have another window saying that the perfectly paired Bluetooth device.  But you and I know that he didn't. Confidently click to close this dialog box.
  8.) open Device Manager (via the Control Panel, the computer properties), and you will discover that cursed Device Bluetooth that is sitting there in the Middle under 'other devices '.
  9.) right click on the Bluetooth device with the yellow exclamation mark under 'Other devices' and select 'Update Driver' - then:
  Click on:
  a.) browse my computer for driver software
  (b) let me pick from a list of device on my computer drivers
  (c.) in the common hardware types list, select:
  --->>> Ports (COM & LPT)<>
  d.) d.) under manufacturer, select Microsoft
  e.) depending on the model, choose "Standard Serial over Bluetooth Link" & click "next".
  f.) when you are prompted with the update driver warning, click 'yes '.
  g.) with joy to read the message that "Windows has updated the driver software.
  (h.) read for pleasure, and then click "close".
  (i.) to confirm that this disorder is really fixed (assuming compatible devices, etc.) Right-click on the Bluetooth device and choose "Troubleshoot" - that there should be no reported problem.
  10.) you shouldn't have to restart, but you POURRIEZ have need spend the power of your Bluetooth device Off & turn it on again to let it reconnect again (just NOT re-pair... re - connect). About a dozen tests, I had only to do once, and it was with a 3-year-old-Bluetooth headset.
  -- -- --
  I have argued my way in the solution by installing on a Vista machine where everything worked perfectly.  After the installation of various devices under Vista, I spotted the COM Port in Device Manager - which was the only element that did not appear in the installation of Windows 7... but instead remained at the dreaded 'Bluetooth Device device".
  Windows Mobile thing worked only for some people because it was fundamentally address a bunch of different physical possibilities... but for those who did not have success, it's because Windows Mobile Kitchen Sink approach did not include the driver Port com
  -- -- --
  Voluntarily, I don't understand not all links to the drivers as one.) change links and b.) I don't want to be responsible for some knucklehead packaging site a Trojan horse in the zip file.  Let Google your friend and your instinct be your guide.
  I will say that I used a 6.0.1.6300 directly from the Belkin site and a 6.2.1.500 directly from the site of the bridge.
  I hope this saves people a lot of frustration.

• Windows XP "Apple Mobile Device Driver not installed not" device need driver mobile HELP running XP service pack 3 using an iphone 4

  Problems with the iphone 4 who it says in itunes that "Apple Mobile Device Driver not found" and nothing happens when it is connected to the USB port on charge even not. Running Windows XP 32-bit with Service Pack 3. but think I deleted all the drivers mobile when I uninstalled my Blackberry and removed the current mobile device drivers. Apple went through just fine and everything is OK it is a problem of PC and XP. Microsoft help put me on this site because need to know how to solve this problem I hope that somewhere there are mobile device drivers that work with the iphone? Site Internet de Microsft has 5 mobile device for Windows 7 drivers, but not for XP. Need help!

  Apple went through just fine and everything is OK it is a problem of PC and XP.

  Evasive classic.  It's always the problem of the other guy.

  And the classic response of some evil-educated person "technical support":

  Microsoft help put me on this site

  If the error message says 'Mobile Apple Device not found Driver' then it's an Apple problem, pure and simple.  The device driver mobile for the iPhone comes from Apple, not Microsoft.

  Do you remember what you were doing when you "deleted all the drivers mobile when I uninstalled my Blackberry and removed the current mobile device drivers?"

  Probably not... and you have not explained what has been included in "Apple went through everything."  It is time to start over by removing everything related to Apple and then put it back correctly.

  First, however, the fact that the iPhone does not load even when connected to a USB port is a bit worrying.  Works in everything else in this USB port (for example, a USB flash drive)?

  Have you tried all the USB ports on your computer?  Take a look in the Device Manager (start > run > devmgmt.msc > OK) and see if there are any icons showing warning.  If so, double-click on the entry and information "device status".

  Take a look at the event viewer (start > run > eventvwr > OK).  There is no need to go far.  Connect your iPhone, then look at the newspapers (System and Application) for since a few minutes see if there are any errors or warnings.  If so, double-click on it to get the event properties window, and then click the "Copy" icon (just below of the)

  Have you tried to recharge the iPhone using the adapter connected to Apple's USB cable?  Does it work?

  Have you tried to connect the iPhone to another computer?  With what results?

  Assuming that the hardware (iPhone, USB cable, and USB ports on your computer) is not working properly, see the following topics.

  To perform a "clean" iTunes installation uses this technique proposed, from Support of Apple HT1926 article.

  Warning: uninstall utility for cleaning Windows mentioned in the instructions below has been removed from Microsoft download servers because sometimes it seems more removed he was supposed to (I think that this phenomenon was linked to the bureau uninstalls).  You can still get utility Windows Installer Cleanup--> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html here is a free alternative Revo Uninstaller. Before using these cleaning products, you must create a restore point from the system first (or back up the registry with C:\WINDOWS\ERUNT).  See http://windowsxp.mvps.org/registry.htm a complete disk image would be safer if you have this ability.

  Go to control panel > Add/Remove programs
  Remove these applications:
  1 Apple Software Update
  2. Apple Mobile Device Support
  3 Hello
  4 iPod for Windows (this may or may not exist, be it, it is not necessary, then we can remove it)
  5 iTunes
  6 QuickTime

  Open my computer > C: > Program Files
  Delete this files (if present)
  1 iPod
  2 iTunes
  3 QuickTime

  Empty your temp directory:
  Open my computer > C: > Documents & Settings > username > Local Settings and delete the contents of the folder called "Temp".

  If you don't see the local settings, enable hidden files:
  Tools > Folder Options > view tab
  Select Show Hidden Files & folder, and then click OK

  Once this file is empty, restart the computer

  Download & install the Windows Installer Cleanup utility: [see note above regarding cleanup utility]
  http://support.Microsoft.com/kb/290301/
  Launch the utility: start > programs > Windows Installer Clean Up
  Select one of the applications mentioned above and click on remove

  Restart the computer
  Download & reinstall iTunes from here: http://www.apple.com/itunes/download/

• Creative WP-250 - Bluetooth Peripheral Device not found Driver

  Hi guys,.

  I Peel my new WP-250 Bluetooth headset, but I still can't use it with windows 7 :(
  It keeps giving me Bluetooth Peripheral Device not found Driver and I can't use it yet as a headset.
  I looked for a driver for the Bluetooth device, but can't do much to fix the problem...
  can help?
  THX!

  Hello

  Try to uninstall and reinstall Bluetooth drivers on the computer manufacturer site.

  ' 1. navigate to the Device Manager ' ' Control Panel ' - or - comes with the right button on the icon my computer and choose 'Properties' and then click on 'Device Manager' of .
  
  2. Browse Bluetooth devices and right-click on the Bluetooth driver.

  3 uninstall the Bluetooth driver and restart the computer.

  Visit the computer manufacturer and download the latest drivers for Bluetooth.

  Now, try to pair with the Bluetooth device. If you always the same error message, follow these steps.

  1. in the Device Manager, you will see a "unknown device" named "Bluetooth Peripheral Device"

  2. right click and click on "Update driver software" - or - anyway find you easy bring up the update of the driver window.

  In addition, get in touch with creative Support and get the drivers for the Bluetooth device.

  http://us.creative.com/contactus/

  Hope this information is useful. If you have any questions, let us know.