Bluetooth works only with fresh OS installation

I bought the laptop from m6-n113dx HP ENVY at Best Buy and a 240 GB SATA III SSD. When I reinstalled the operating system to a previous license that I owned for Windows 8.1 Pro x 64, I could no longer work of Bluetooth radio. The Qualcomm drivers work very well, or at least Windows can't find something wrong with them.  I did not format the original hard drive came with the laptop, so I replaced it to see if the bluetooth radio was working on a previous installation of Windows 8.1 to find it works very well.

Drivers that have been installed on the functioning of the operating system are the same drivers as the replacement of the BONES.  The radio works with the previous operating system, but not with the new OS.  The only difference I can say is in the BIOS settings where I disabled the option 'Security' on the HP Secure key.

Where can I go to fix this? I don't mind doing research and my own problems, however, I need some additional tips.

Thanks in advance for the help that the community can bring!

Chris

Hello @chrisvirg,

Welcome to the HP Forums, I hope you enjoy your experience!

I read your post on how the Bluetooth does not work on your computer after you have installed Windows Professional 8.1, and I'd be happy to help you in this case!

To make sure that the Bluetooth adapter works on your computer, I recommend uninstalling and reinstalling the adapter software there is. To do this, I recommend you remove the pilots in programs and features and the Device Manager. Once removed the old software, restart your computer.

When your computer boots into Windows, install one of the following drivers, according to the name of the card wireless in Device Manager:

or

If the Bluetooth adapter still does not work on your computer, I recommend following the steps below:

Step 1. Go to Device Manager
Step 2. Right click on "Bluetooth device" you want
Step 3. Select "update driver software... »
Step 4. Choose "Browse my computer for driver software".
Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" to the list of "manufacturers".
Step 8. Finally select "Standard series via a Bluetooth connection.

If you are unable to connect to a Bluetooth device, try the following:

Step 1. Search for 'Change device' in the start menu in Windows 8.
Step 2. Click on where it says change device installation settings.
Step 3. Select No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click on save changes to save the settings that you select

You can also try the following:

Step 1: Go to RUN (Windows Logo + R) and type "services.msc" and Enter
Step 2: Now find 'Bluetooth Support Service' and double click it
Step 3: Now click on the Log on tab and type "Local Service" without the quotes
Step 4. Click on "account".
Step 5: Now remove any authorization of passwords the password field blank
Step 6: Below the upper left title should be a hyperlink 'Start' click

You can also view tab management power and unchecked the box that says "Allow the computer to turn off this device to save power."

Please re-post with the results of your troubleshooting, and I look forward to your response!

Concerning

Tags: Notebooks

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