boot failure intermittent after its judgment on the dv7 series laptop PC

Help please! My HP Pavilion dv7-6b77dx laptop will intermittently not restart after his stop. A black screen with the HP logo appears, with "Press esc to start" in the lower left corner. However, by pressing the ESC does nothing. I removed the battery, etc, etc, with no result. It will eventually start after be turned market several times but even in this case takes about 10 minutes. Once he returns to the high Board works fine, including stop and restart. Then out of the blue, the problem reoccur. The OS is Windows 7 64 bit and the laptop is a set of two months. Any thoughts?

Thank you

Hello

It is possible that your installation of Norton 360 is damaged and this can cause very long start-up times.

Before you try the following, make sure that you have a way to reinstall Norton and the activation key if you are able to reinstall it.

To completely uninstall Norton, download and run the Norton Removal Tool relevant to your particular product on the link below.

https://www-secure.Symantec.com/Norton-support/JSP/help-solutions.jsp?LG=English&CT=United+States&docid=20080710133834EN&product=home&version=1&PVID=f-home

When the tool has finished, restart the laptop.

When windows has completely recharged, let it idle for 10 minutes then restart it again and see if the startup time has improved.

If she has or not, reinstall Norton 360.

Let me know.

Kind regards

DP - K

Tags: Notebooks

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