Bought an iphone5s off ebay and the former owner has his or hers apple ID always clean and I cant get in there are at - it something I can do

I bougnt this phone off ebay and when I received it it was locked I inserted a & sim card and now his demand for a number of identification of apple or gmail from the previous owner and I have no way of contacting this person I have paperwork to it I just need someone to help advise me how go end have unlocked for her thanks

Kim,

Contact eBay for their return policy procedures.

Tags: iPhone

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