Brand new Photosmart C410A duplexer jams to each double-sided printing

I got a brand new HP Photosmart Premium Fax e-All-in-One Printer-C410a Monday. Today is Wednesday, and I have yet to print a two-sided copy successfully. It will print the first side of a page, pull the paper in the duplex unit, display clear paper jam then press O message, and I'll open the duplexer and remove the paper

Recto pages seem to print very well, but this product every time I try to print double-sided copies - the duplexer has not worked once.

The jammed paper that I am deleting is not torn or badly crumpled, and since he's out of the box for three days now, I can't believe he would already need cleaning. Is there something obvious that I'm missing, or do I just to cart this thing at the store?

(It doesn't seem to be relevant to this problem, but the printer connected via USB to an iMac running the latest update of Lion. I upgraded to good Lion before purchasing this printer, so the only drivers I have are the ones downloaded via Apple Software Update.)

Follow the instructions in cleaning here:

http://support.HP.com/us-en/document/c02110413

seems to have solved my problem, at least for now. I'm not clear on why a brand new printer, charge-out-of-the-box if need cleaning to work properly, but if that's all it took, at least, it's a good solution cheap and fairly easy.

Tags: HP Printers

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