brand new portable 15 hp won't start

Hello.
We went today to a Hp 15 laptop, he has been in charge for a while and won't turn on at all.
The power light is on, the charging light was red... Blue turned after a while and the caps lock light keeps flashing... But the screen still does not turns on, there is also no noise from the machine... Can someone please advise?

Hello

My best advice, considering that it is a brand new machine with what looks like a hardware problem, would be to take it to the retailer, it was purchased at and get a replacement.

Kind regards

DP - K

Tags: Notebooks

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