BSOD BCCode 116 - generated after installing updated drivers for ATI Mobility Radeon HD display drivers for HP Probook 4520 s 5470

I continue to work through issues with my HP Probook 4520 that is now almost 4 years with the same problem of a frozen screen.

Today, I decided to work in seeing if there was new ATI Mobility Radeon HD 5470 available display drivers.

I have the version of 15/03/2011 of the ATI Mobility Radeon HD 5470.  With that came the AMD Catalyst install Manager Version 3.00.0868

.

During his visit the HP site I saw that they had a newer version available on the graphics card available with the date of April 30, 2011 and the download file has been identified as sp52818.exe for the Version of the graphics driver to download 8.743.2-- 110315 5A - 115833C.

In light of the penalty, that I got with my graphic display driver 15/03/2011, I decided to uninstall the drivers of my 15/03/2011 and download the drivers of 30/05/2011.

Doing this has my computer I notified that I already have the sp52818.exe file and so I was a little confused, but I allowed him to install over my existing file.

To install the file sp52818.exe successfully, I went to work.  Then after some time (within an hour), I got a message generated by computer at the bottom right of my screen saying a newer version of my graphics card was available at www.amd.com .

(first thought was - why HP had it?)

In any case... I decided to click on the suggestion box, visit www.amd.com and see what they had.  I was directed to install a driver to automatically detect the utility, and during the installation, the utility's suggestion came back that my computer can access a new graphic display driver.  I thought it was nice and so I then proceeded to of course download the .exe file for my HP probook 4520 s.  The proposed file was qualified: 13-12_mobility_win7_win8_64_dcl_ccc_whql_exe (graphic display for the ATI Radeon HD 5470 by suggestion of AMD driver.)

Everything goes well.  It starts to download the Catalyst install Manager Version 08.00.0915, then the ATI display drivers with > .NET Framework 4.5 (I'm just observing things that are facts).  Several times the black screen comes on, but that is to be expected.  I wait patiently, and finally I see the green bar of progress.  Just as the green bars come in the end, the screen goes black again for about 1 to 2 minutes.  Then suddenly the dreaded BSOD Blue Screen of Death comes with an error message saying that something has gone wrong and closing of windows, and he mentions something about Windows display drivers.  I'm not panicking yet, but is offered the possibility of recovering and I let the computer pick up normally, and I return to the screen of welcome with happiness and connect to.

From the entrance, the first thing I see is a Windows Error Message, I opened and saved and here provide for our education and research.

Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

More information about the problem:
BCCode: 116
BCP1: FFFFFA8008E1D010
BCP2: FFFFF88004EFFD88
BCP3: 0000000000000000
BCP4: 0000000000000002
OS version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files helping to describe the problem:
C:\Windows\Minidump\021414-72946-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-179057-0.SysData.XML

Read our privacy statement online:
  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\System32\en-US\erofflps.txt

* * * * *

I'm not able to open the .dmp file to display as the file associations cannot establish a connection, and I am unable to find the AppData file under users.  Windows 7, it is extremely difficult find the files suggested by error messages.

I would like to know why the BSOD appeared, then please explain the error message that came as I was trying to install a driver recommended for my computer using download driver acceptable practices, causing me concern and frustration, as well as the 4 years of intermittent to faithfully display failure.  I'm not sending the machine backwards.  There must be a solution.

(Rabbit Trail - the suggestion to display the privacy statement is also an attempt to distract people to get a real fix and do believe that Windows 'help' you who isn't.)

The laptop is running and I can see things on the screen.  It seems OK, but I'm going to face other issues?

Thinkgal.

VIDEO_TDR_FAILURE (116)
Try to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008e1d010, optional pointer recovery environment internal TDR (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004effd88, the pointer in the responsible device driver module (owner tag).
Arg3: 0000000000000000, optional error (NTSTATUS) of the last operation code failed.
Arg4: 0000000000000002, optional internal context dependent data.

STACK_COMMAND: .bugcheck; Ko

FOLLOWUP_IP:
atikmpag + bd88
fffff880'04effd88 4883ec28 sub rsp, 28 h

SYMBOL_NAME: atikmpag + bd88

KD > lmvm atikmpag
start end module name
fffff880 '04ef4000 fffff880' 04f94000 atikmpag T (no symbol)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Fri Dec 06 15:21:45 2013 (52A231D9)
CheckSum: 0009FEFF
ImageSize: 000 A 0000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Bug Check 0 x 116: VIDEO_TDR_ERROR

http://msdn.Microsoft.com/en-us/library/Windows/hardware/ff557263 (v = vs. 85) .aspx

You are right that the accident may have been caused by the newly installed ATI driver. I checked on the HP Site and there is a version of the same display offered with the same output driver date on the ATI site, so the difference may be that the version of HP's specific system, while the ATI Version is just generic, so my suggestion would be to uninstall the ATI Version and replace it with the HP driver.

Laptop HP ProBook 4520 s

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=4145326&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4053%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Driver ATI video and control panel (VERSION from HP)
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=4145326&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_93664_1%257CswEnvOID%253D4053%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

*********************************************************************************************************

Drivers who have to update or delete.

ArcSoftVCapture ArcSoftVCapture.sys Thu Dec 03 13:32:41 2009 (4B 180449)
Driver Description: Magic - i Driver ArcSoft

Driver update Site: Inc.
--------------------------------------------------------------------------------------
Impcd Impcd.sys Fri Feb 26 18:32:11 2010 (4B8859FB)

Description of the driver: Intel® Turbo Boost technology driver

Driver update Site: http://downloadcenter.intel.com/
--------------------------------------------------------------------------------------
PxHlpa64 PxHlpa64.sys Fri May 15 17:43:06 2009 (4A0DE1EA)

Driver Description: Driver of Sonic CD/DVD (used by many different programs of CD/DVD)

Driver update site: http://www.carrona.org/pxhelp20.html lists some of the programs it is used in.
--------------------------------------------------------------------------------------
RsvLock RsvLock.SYS Fri Oct 02 05:18:24 2009 (4AC5C560)
Driver Description: McAfee SafeBoot Endpoint Protection driver

Driver update site: http://www.mcafee.com/us/products/endpoint-protection/index.aspx
--------------------------------------------------------------------------------------
These drivers appear to be the remnants of a previous installation of a McAfee product. Please run the cleaning of Macafee utility to completely remove the remnants of MacAfee.

http://service.McAfee.com/FAQDocument.aspx?ID=TS101331

SafeBoot SafeBoot.sys Fri Oct 02 05:18:05 2009 (4AC5C54D
Driver Description: McAfee SafeBoot Endpoint Protection driver

SbAlg SbAlg.sys Wed Nov 26 06:00:08 2008 (492D2C38)

SbFsLock SbFsLock.sys Fri Oct 02 18:05:28 2009 (4AC5C564)

--------------------------------------------------------------------------------------------------------------
STREAM STREAM. SYS MON Jul 13 20:06:18 2009 (4A5BCBFA)
No info?
--------------------------------------------------------------------------------------------------------------
stwrt64 stwrt64.sys Thu Sep 09 03:12:10 2010 (4C8888CA)

Driver Description: SigmaTel Audio Driver

Driver update Site: OEM - no to http://www.freescale.com/webapp/search/Serp.jsp?SelectedAsset=Downloads

--------------------------------------------------------------------------------------------------------------



--------------------------------------------------------------------------------------------------------------
TuneUpUtilitiesDriver64 TuneUpUtilitiesDriver64.sys Fri may 25 06:28:19 2012 (4FBF5EC3)

Please uninstall immediately. This program seems to do more harm than good to your system.

Delete completely using Revo Uninstaller.

REVO UNINSTALLER (FREE)
http://www.revouninstaller.com/revo_uninstaller_free_download.html

After uninstalling this program, open a command prompt and run the file system (CFS) Checker to verify the intergrity of your system files.

Remove AVG and replace with Microsoft Security Essentials to see if some of your performance problems are resolved. If you decide that you don't see any remarkable improvement, you can always reinstall AVG.

Utility to remove AVG.

http://www.Avg.com/us-en/utilities

Microsoft Security Essentials

http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download

If you decide to replace AVG and after completely removing TuneUpUtilities, run (SFC.exe) System File Checker tool to verify the integrity of your system files...

How to run SFC.exe.

http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

You monitor the system and let us know if you have any other questions.

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