BT Broadband Huawei Modem 3G with Tecra M5 or XP problem

Please can you help me?

I have a USB of Huawei E180 key for mobile broadband access that has been issued by British Telecom (BT). I want to use it with my Toshiba Tecra M5 (model PTM 50F - 013013EN) laptop running XP Professional (SP3).

When inserted is recognized by XP as a Huawei device, but its software pre-installed driver does not load automatically.

When I manually install the downloaded drivers for separately via BT connection manager software, I get a warning from Windows hardware conflict specific generic/no and the device will unfortunately not complete install and function.

I spoke at length with the support of BT, but despite sending me a replacement unit and USB power control problem, and they were unable to help solve the problem and left the problem with me to try to resolve simply say that I have a problem with my laptop!

As far as I know my Toshiba laptop and the XP operating system has the latest updates published and other devices such as flash storage and Tuner WinTV USB all works perfectly when it is installed, so please can you advise what I can try or what other information I can provide to you help me?

The unit installed and works as expected in another computer Windows Vista Home Premium.

> I talked at length with the support of BT, but despite sending me a replacement unit and USB power control problem, and they were unable to help solve the problem and left the problem with me to try to resolve simply say that I have a problem with my laptop!
I think that all 3rd party would be to put the blame on the laptop if the don t know what s wrong and how the product in addition

I put t know this modem but if there s a USB device, and then she runs as a plug & play device.
This means that you need to install first the software/driver of modem before you would connect it to the laptop.

Therefore, install the driver/software of modem.
Then restart the laptop and after new reboot connect the modem to the USB port.
After that you should see something on the screen and more often that the modem should be detected also in Device Manager.

If you will not notice anything then I would recommend going to the Device Manager and remove (mark and uninstall) USB host controllers and hubs USB in the list of devices. Reboot the laptop (the modem must be disconnected!).
After the laptop has rebooted again, wait that the USB ports were resettled.
Then connect the modem to the USB port.

Tags: Toshiba

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