Bug in Illustrator? The evaluation version has expired, it does not find my subscription of one year and won´t I would like the full version of the license.

Hello Adobe Creative cloud users, I have an urgent problem, I hope that you can help me with:

I have a subscription year of CC running since the beginning of December 2015. Somehow I've always used versions "trial" of programs. Since yesterday, when I want to use Illustrator, the application manager appears and says my trial is over. To use Illustrator, I have the choice between registration and purchase. When clicking on 'register' it won´t accept my e-mail and password, saying: there is no account connected to my address. When you click on 'buy' I get sent to the Adobe homepage where I can connect with the same addy and password and can access my account etc. So won´t I would buy, stating that I have a membership already where it is included. It s obviously a bug, but I have no idea what to do with her and urgently need to work on with a pressing client project.

Anyone experienced the same problem in the past and has a solution for me? Chat / phone-supported is no option because it is only available from Monday. On the frequently asked questions I coudn´t find the problem either. I already tried to uninstall all CC but got the error "other programs installed still need the CC" so who does not work either. I uninstalled all products CC already one, CS6 is still there, so maybe that's the problem? But I'm not delet ethat minimum that still works.


As said, I need to work with CC, for a quick resolution would really help me.

Frustrated regards, V

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

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