Built-in SIM card problem
Anyone heading the question where they took contact with care of apple and the representative on the other end does not have the product you are calling for?
I recently had to replace my iPad 9.7 Pro at a local Apple store warranty. There was a glimmer of hope in the quadrant display cooer right. It was not extreme, but once I have the sewing, my eyes always went straight to the it later. Given that the unit was only a few months, that I wasn't old too satisfied to "just deal with it" then I won him in and ultimately they replaced. There is one thing that I like Apple, they really take care of their customers. Then I proceeded to drive home and get on the phone with AT & T to activate it, because the iPad was originally purchased at home and put on my plan.
After getting nowhere with AT & T customer service they transferred me to Apple Care because I didn't have an ICCID under settings/general/to words. After connecting the Apple Care representative I explained the problem. To my surprise, he had no idea on the SIM Apple integrated and kept asking me where was my old SIM and I need one to get cellular service. Now, I knew that this was not correct and I've tried very carefully explain that there is no SIM external it was enabled on the embedded SIM card, however, they guy fought me on it and sounded quite confused throughout the call. I also tried to activate it under the iPad option settings/cell/Add cell phone carrier/transfer again. This option does not work for me, because it has to do with a different plan type (I have or the representative didn't know) he says also my user name and password are incorrect, but it wasn't. I logged in full on the site without problem. As a result of this he told me to change my password for AT & T and that has not worked, it wouldn't have worked anyway, but now I know, it's just so that you can see the traces of events here. I was then left on hold for 15 minutes be say I have to call my service provider.
Just for the forum of reference for the iPad all Pro (to the United States at least) are made with a built-in SIM card, but also have a nano SIM tray for travel abroad. For those who don't know no way "embarked", it is built in the electronic device and is not removable. Why do that and do all sorts of confusion? It is designed to allow a smaller unit and is supposed to give more options for the selection of a carrier.
To resolve this problem, I took my replaced iPad 9.7 Pro at my local AT & T store the next day (today) to configure the built-in SIM card. They had me past in less than 5 minutes. Namely, if someone runs into his question, you need to tell the person you talking if theres no ICCID then its either one wifi device or if you are using a device with a built-in SIM card. They will have the provision to the CSN, which is a very long alphanumeric number located in settings/general/to comments made by verses the low only with the IMEI (obviously).
I'm just surprised that the 'experts' Apple Care had no idea what the hell I was talking about. I am an engineer 'EM and work on industrial equipment. Also, I have a technical support for hardware, software, networks and applications, so I have a bit of history and know how to get my message. I too am a former user of Windows and Android who migrated to apple for its ease of use, robustness and quality, and outstanding customer service. I now own the iPad Pro, mini iPad 9.7 4, Apple TV (3rd generation) and Mac Mini (late 2014). All of which are excellent products that I use every day and that he loves her. I also participates actively in the public beta program Apple with iOS 10 and Sierra of MacOS. Apple, if you listen... Take note that when a supervisor does not know the iPad Pro is manufactured with a built-in SIM, theres a problem.
What do you think?
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Tags: iPad
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MOD Edit: Edited post to remove the personal information in accordance with the Community guidelines and the terms and Conditions of use
Pleased to say - the genius who is @a sorted it! I can't believe I have my old SIM card works now!
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