Button of browser blackBerry Smartphones No. on curve 9300?

Hi all, my original BB curve 9300 was stolen - son he has liked it so much I bought another one from an Internet auction site. All was well until my son has noticed there was no browser button. I rang vodafone who said that everything was fine with his contract. They helped me through the access remote and backed up, then tried to restore and update all nothing done. The only thing they think is that it is a business phone where a company buys a quantity of phones to give to employees, but they do not surf the net, so it is disabled. My question is, is that correct? Can do something to restore the navigation, or is it something else?
Thanks Nicky

Hello and welcome to the community!

What they say is true... see this

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

If the seller has not completed ALL their steps, you have purchased a device that can never be able to function fully. But, if all is what the seller failed to detach the COMPUTER of the BB policy, then you can do indeed:

  • KB18998 How to reset the factory default BlackBerry smart phone

Other methods of DELETION do not remove a COMPUTER policy... only this method has.

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

  • "Back button" while browsing blackBerry smartphones

    Sometimes if I press the back button it will not go back while you browse the browser... For the most part happens on youtube, what do I do?

    ermanturko wrote:
    I'm sorry, you're right... I tell you all first I already rebooted.

    Accepted.

    ermanturko wrote:
    And I'm just using this flashlight for a week now, I do not use the 9800 but a 9860

    Ahhh... that makes a big difference indeed. 7.1 is available for the 9860, and you can look on what our friend Xandrex keeps up-to-date in a sticky on this forum:

    It seems that he has had no time to update recently, but I know 100% that 7.1.0.342 exists for the 9860 since I use it now (I got Norwegian Telenor). To use your bundle of BONES of carriers, you can follow all the instructions provided. To use a package of different carriers OS, you download (from this official Portal I linked for you earlier), install on your PC, find and delete all copies of a file named PROVIDER. XML (there will be at least one, sometimes two, and you need to hunt deep into your PC system and hidden folders) and then run the Desktop software (assuming that it is already installed before the operating system package), and it will update your BB to some bundle of BONES that you have installed on your PC.

    Of course, backups and others are a thing you need to do with this process.

    Good luck!

  • BlackBerry Smartphones Facebook on Curve 9300 does not connect

    Hello

    I ve just downloaded the Facebook app on my BB 9300 curve but he says: I can not run my camera

    How is it?

    I've try to download again, but he said I need to contact support. I can't launch the application

    the only application of the article, I have a problem with

    Thanks for your help

    Do you have a Blackberry (BIS) data plan in place?

  • Browser blackBerry Smartphones not working anymore after 2 years

    Hello

    I hope someone can help me with the following: after 2 years my internet browser no longer works on my BB curve 9300 (not via 3G, no WiFi). FB and Whatsapp still work.

    Now my smartphone is only half of a smartphone, so I hope that your team of professionals will be albe to help me in no time.

    Thanks a lot from the outset.

    From what you describe, I can only deduct that the Service books never happened to your BB... and if you waited the hour and then restarted. And even then your services were not working.

    Given this scenario, you next fall at what stage followed 3 in what I provided above... in touch with your mobile provider for formal support. Something went wrong turned into the connection between your device and your network of carriers... only they can watch their network to understand why this has happened and remedy.

    It is true that, in many markets service BB/BIS costs indeed data plans more 'generic'... it's because there's infrastructure that the carriers and the BB must provide/support so that the exclusive services of BB to function. Non - BB devices don't use this infrastructure, and so in many markets the carriers can get away with paying more for it. But this price is set by carriers (not all markets have a surcharge for BB services... services of BB to sell at the same price as non - BB... it varies).

    Good luck!

  • Browser blackBerry Smartphones bing says no network connection. Help, please!

    I just updated my 8530, and now when I open my browser bing, he said: no network connection, but I have all networks enabled and I'm typing this from my blackberry on verizon service, what can I do to fix my phone, can I recharge the old software? Please help me!

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) return Service books (pre-BB10 only devices)

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    Good luck!

  • Browser blackBerry Smartphones has cuts/white blanks?

    My Torch 9800 is three months old now, and last week, the browser started to act weird. In any website I'll twitter, yahoo homepage or tumblr, there's always the whitespace or cuts that doesn't let me see the whole page. Is not that a Cup, I scroll down there will be white discounts every now and then.  It is not something bad internet connection either, I tried to test it located next to our router with full signal and always the page load like that.

    It is not a centre for Blackberry here in the Philippines and the closest is Hong Kong or Singapore. The telecom brand I got the phone to advised me to try to reset my phone back to the factory settings, while perhaps this glitch could clarify. I asked them if it was something that could be solved by putting up-to-date or is the result of accidentally change some options of the phone. In the end they told me back toward the top of my phone, it brings them so they could restore it to factory settings, bad comes to worse that he is still not back to normal, since it is still under warranty, they'll gladly give me a new.

    ANY OTHER SUGGESTIONS? It has something to do with the update? lack of storage space? accidentally change browser options/settings?

    Here are the links of what it looks like. I took the liberty of the screen it munching that guys can understand what im trying to say

    A site of tumblr-> http://i54.tinypic.com/nbxfz6.jpg

    Looking for something on yahoo-> http://i52.tinypic.com/2r5b5a9.jpg

    On the homepage of twitter-> http://i56.tinypic.com/dca0k8.jpg

    Andy advice or assistance would be appreciated! Thank you!!!

    Hi and welcome to the forums!

    Try a traction battery (hard reset) as a first step.

    Thank you

    Bifocals

    No data will be lost when you do the following: remove the battery while the device is activated.
    Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

    KB02141 How to reset a BlackBerry smartphone

  • BlackBerry smartphone messaging issue curve 9320

    Hi all!

    the e-mail on my 9320 function does not work correctly. I have correctly configured my gmail on mydevice account and I get emails and receive notifications when they arrive, HOWEVER...

    When I opened the email all I see is heading for the topic and who it is from, there is no message body. Looking back through my old emails, the only ones I have read completely are those that I received BlackBerry when I first set up my email confirming the installation. If I select answer or forward, it opens the E-mail project but then the email app is closed completely and I'm suddenly brought to my home screen.

    What I've tried so far:

    -Turning device and turn it on again

    -removal and setting up my email account once again

    -wear the device to where I bought it. they offered to download blackberrydesktop on my PC Manager and backup then restore my phone. I did it without a change in behavior from my blackberry

    Any help or advice is much appreciated

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you need to consider a full reload OS... to prepare, please visit link for Backup in my auto signature on this post.

    Good luck!

  • BROWSER blackBerry smartphones don't DO NOT WORK

    This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

    OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

    Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

    Good luck!

  • SD CARD BlackBerry Smartphones BOOST 9310 CURVE?

    If I understand correctly BOOST, my phone can take up to a 32 GB SD card. Is that right... that one do you recommend? None of them have problems with BB. Thank you!

    Hello

    Reference:

    • Article ID: KB05461 Support for MicroSD cards sizes of storage for use with BlackBerry smartphones

    Good luck!

  • Applications and internet browser blackBerry Smartphones does not

    Hi I have the internet plan on my phone the bbm works and is the internet, but only if I use a wi - fi connection I was on the phone to my network of carrier network three and they tried everything and can not solve the problem I can not access the internet and I can not access all the apps on my phone as the app world or facebook because of the it policy it won't let me not download anything on the internet

    paisleylouise wrote:
    In fact, I brought this blackberry off someone on Kijiji site?

    Ok.. I got it, so you bought a provider online for personal use, right?

    If Yes, then may be the unit you have purchased already has some strategies active COMPUTER that aims to prevent these applications or features. To remove all political IT from that device to first make a backup of your Contacts, etc. using BlackBerry Desktop Software.

    Once you have your backup refer to this Knowledge Base and reset your device to factory setting:

    KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software settings.

     

    Reseting your device as it will remove these COMPUTER strategies, but more importantly after a reset while restoring your backup does everything restore, perform a selective restoration which may include Contacts, notes, calendar etc. entries. If you perform a complete restoration then these strategies COMPUTER may return and you will have to repeat the whole process.

    Try it and tell us your progress.

  • Browser blackBerry Smartphones not fully loading

    Hello, I have a blackberry Torch 9800. My problem is that I can't watch internet on my phone easily. For some reason any that it shows only a part of the page, but there white boxes at the bottom of the block in training/photos/etc page. I deleted all temporary, audited files for the update software and even checked all the settings of my husband. (It has the same brand and model, its not done) Any help on this would be greatly appreciated. Thanks in advance!

    Hello and welcome to the community!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    Otherwise, you may need to consider a feature complete WIPE, a reload of the OS, or even a WIPE/reload BBSAK.

    Good luck!

  • BlackBerry Smartphones OS6 on BB 9300 curve?

    Is it possible to install the BB OS 6 on the 9300 tank?

    And if so, where to download from. Thank you.

    The Curve 9300 has 256 MB of memory onboard, which is half of the memory of any phone comes with OS 6.  You really need to the full 512 MB to avoid freezing upwards, trolling and general bad operation of the phone.

    I do not recommend upgrading the OS 6 on a 9300; You'll no doubt regret.  Of course, don't take my word for it, ask around you and look through these forums for any phone 256 MB that users have tried to switch to OS 6 and see what they have to say about it.

    I hope that helps you.

  • BB blackBerry smartphones don't Curve 8900 no button or scroll the entry work

    Hi, I'm looking for something with a curve of friends. Phone powers upward but cannot use any key or scroll. I have stripped and cleaned the scroll ball, and there was a very heavy dried dust in scroll housing. Which I cleaned it with a soft brush. I factory reset, using BB Manager (0kay), but this problem still persists. I watched the Ribbon connectors and they seem to be connected properly. Any suggestions please?

    John

    It could be anything. It sounds like the keyboard or the water has gone bad. However, it could be something in the main map too. You won't know until you start replacing parts.

  • BlackBerry Smartphones USE FOR CURVE 8520 WIFI

    I recently bought a blackberry curve 8520 with Fido. My phone is connected to my wifi at home, but I want to assure you that I'm strictly using data NOT wifi (because I don't have a data plan). I noticed that in a network public wifi, a red asterisk * - appears on the WiFi icon in the upper right of the phone. Like this:

    (the WiFi symbol is surrounded to demonstrate what I mean when I say WiFi symbol and the asterisk appeared like this)

    However on my home network, if it says it is connected, the asterisk does not appear. As you can see it it says "Fido-peanut" (my router name) which means that Yes, I'm "connected..." BUT without the red asterisk on the wifi symbol (with my home WiFi) does that mean that I am not connected correctly?  I called Fido and the CSR said she thinks she has something to do with login password in public WiFi, but she's not sure.

    The problem seems to be this: when I go on 'The Mobile Network Options' to activate ""data services ' OFF(to make sure that I am only using wifi and no data), the connection fails and I get this message: "

    When I turn it on, I am able to connect.

    For ""connection preference ": "

    what setting should I put if I don't want to use any WIFI data BUT?  Yes, the obvious answer would be to choose "WI - Fi" only, but this means that I won't be able to call/text because my mobile connection turns off.

    So, how can I make sure I'm really only using wifi and not data when both the data service is turned ON and my wifi is 'connected '?

    It is a list of what I've done:

    (1) the HOTSPOT USER - check.

    (2) insterted PIN provided by the phone to my dlink router (via online)

    (3) tried the push button configuration

    (4) restarted my router/modem

    5) there is a check mark next to the WiFi connection:

    It would seem that I am connected to Wifi, but again, to reiterate, that I would like to ask if the WiFi is the ONLY thing I use and not data.

    Thank you!

    It's pretty simple... IF you are connected to your network Mobile disabled (no phone calls or SMS) you will use ONLY WiFi. Only. As long as you have the 'white' dashboard and the name of the network "green peanut butter", you are connected to WiFi, but without BIS BlackBerry data services.

    If you disable Data Services, you will not be able to use data in any form (via WiFi or Mobile network, if it is enabled.)

    No BlackBerry data plan, you will be able to use the WiFi hotspot browser and some few third-party apps like Pandora radio.

  • Address bar on the lack of browser blackBerry Smartphones

    Hello

    unexpectedly, the blackberry browser address bar disappeared. normally, I would have the bar of address and tabs up button on the web page, but they are now here now .

    I tried dragging from the top down, but that cannot be done. a "BOLD" from my phone TI 9790 - it a way to re install the browser?

    Thank you very much

    Farah

    Hello farahs

    Welcome to the Forums of the BlackBerry Support

    You have done a battery pull reboot again? If not then do it by removing the battery while your unit is powered, wait a minimum then reinsert back. After restarting, please check if the problem resolves.

    Try it and tell us.

Maybe you are looking for

  • OpenDNS causing internet failures

    Here's my problem. I had my R7000 for about a year. In recent weeks, the Internet has been VERY uneven. A moment very well, the next STEP. Sometimes a single session (such as streaming video in a browser works) while the next browser session cannot c

  • Upgrade Hp pavilion dv3-4160ee?

    Hello world I want to upgrade the RAM 8 GB, CPU i7, hard drive to SSD for my laptop Hp pavilion dv3-4160ee? I love this phone, but I want no better? Is it possible? What experts advise me? If possible can you tell how to buy the right parts for this

  • my computer says my 601 main internal battery needs to be replaced

    my computer says that my main internal battery 601 must be replaced do Ido

  • im not able to install sync toy

    IM using sony vaio vgn nw 13gh

  • Cannot upgrade Vista Basic to Vista Ultimate

    I bought a CD Windows Vista Ultimate Upgrade from a local computer store to upgrade my Vista Home Basic to Vista Ultimate. Currently, I am not prepared to lose my data by installing a "clean copy", I just want to upgrade. The problem happens after I