By updating the Garmin GPS, I get the error "Bootstrapper.exe has stopped working".

Bootstrapper.exe has stopped working!

Hello!  I try to update my Garmin GPS and have saved the program on my desktop.  When I open it, the program retrieves and then I get the message: "Bootstrapper.exe has stopped working".

I searched the internet and forums of Microsoft for answers, but I don't know why this is happening.  I followed an instruction in the forum by changing the setting of the DEP to just windows and programs and do not apply to ALL.  I restarted my computer and I tried to rerun the Garmin update.  I got the message again.  Y at - it somewhere on Microsoft where you can download just the ' Bootstrapper.exe by itself?

All the updates of Windows and Microsoft are up to date.  I am running Windows Vista Home Premium, 32 bit, pack svc 1 & 2.  Could someone help me please?  I'm pretty knowledgeable with computers, but it frustrated me no end.

Thanking you in advance,

stillcrazyat49

Hello

1. have you made changes to the computer recently?
2. the program is already running while update you?
3. where did you download this update?
 
 
Method 1.
I ask you to re - download the update and then try to install it. Its possible this bootstrapper is damaged. If the problem persists, then put the computer in a clean boot state, and then try to update.
May be a third party application is causing the conflict.

See the article below for instructions on how to start your computer in a clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

Method 2.
If the problem persists, it is recommended to contact Garmin support and check.
http://www.Garmin.com/Garmin/CMS/site/us/support/
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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