C 5180 all in a scanning problem

I've been scanning with my C5180 for about 2 years with no problems at all.  Now, when I try to scan something through the HP Solution Center I get the error with the red X saying box year Unexpected internal error has occurred.  It says to click OK to close the box, and then do one of the following:

Restart the program

Restart the computer and then try again

Reinstall the Photo and imaging software and then try again

I did all three about 4 or 5 times and nothing works.  I still can't print.  I can scan a page only from the printer, but I can't do anything since the HP Solution Center.  Does anyone have an idea or should I buy another scanner?  The scanner seems to be OK material wise as it may work alone, but all that does is function as a copier.

After you have installed the latest version of the software, download and then apply this patch: slp_dd_hathi_110_017.exe [1/1, 25.29 M].

Even if the date on the patch is older as the full version, it will remove the following error message:

An unexpected internal error has occurred. Click OK to close the program, and then try the following:

-Restart the program.

-Restart the PC and then try again.

-Reinstall the software photos & images and try again.

The patch is older than the latest software available for my all-in-one, which is a different model. But although he is older, the patch has fixed the problem, and I can now scan the events of the HP Solution Center.

If you have questions on the case of Vista C6180 indicated by stickers, here is the same patch for the C6180. My all-in-one is be a C6150, which is difficult to distinguish from a C6180, except when the products have been sold.

See this post for a preliminary discussion on the same topic (another model all-in-one) where the foregoing was scored as the solution.

Hope that helps. If so, Please mark this message as the solution to help others find it.

Tags: HP Printers

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