C309a: printer disappered

After the last update of Windows, my printer was more in the list of printers on my system. Download and reinstalled the latest driver. Uninstalled the old installation and then installed the new drivers. The installation seems to work because the fax and printer icons appeared among printers. Then, there was an automatic activity tray tries to install the drivers. (not by me) Then, a dialog box appears saying driver installation failed. Then I looked back to the list of printers and the c309a icons disappeared! Help, please!

HP laptop is connected wireless to my router.

HP printer is connected to an Eternet cable to my router.

Hi @Tfhanna,

Thank you for your patience, I would like you to go ahead and follow the steps listed in the order:

1. perform a clean boot: How to perform a boot in Windows

2. now, go ahead and use the System File Checker: use the tool File Checker system to repair missing or corrupted system files

3 uninstall/reinstall:

1. disconnect the USB key if you use a direct connection.

2. remove the HP Software PS C309a to uninstall from the control panel of your computers an option of the program.

3. restart the computer.

4. make sure that all them that software PS C309a has disappeared from the list programs, but also your HP folder listed under all programs in your Start Menu.

5. now, go ahead and start Setup the printer to a wired or wireless network for HP Photosmart Premium Fax all-in-one printers

Here is the link for the software and drivers:

Driver and software of HP Photosmart Premium Fax C309 all-in-One series full of features

6. go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

Please let me know if it was successful! I'll watch for your reply.

Thank you

Tags: HP Printers

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