C309a

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• Series HP Photosmart C309a

  I bought this printer, HP Photosmart C309a series, in February 2010 and is just beginning to have some problems with printing photos on photo paper. When I print on paper, the photo is clear and the colors are good. When I print on photo paper, the colors are all washed out similar to look at a negative.

  Has anyone ever experienced such a problem and if so, is there a solution before you go out and buy a new printer.

  @MeArtist,

  What type of program you are using to print?

  What setting when you try to print?  A screen shot would help me.

  Please get back to me and I'll continue to help you.

• I have a printer all-in-one HP, model C309A. She does not print black.

  Black in my C309A print no more.  I put new cartridges, but nothing helped.  Prints fine, just the black color will not work.  What should I do?

  When you open the door to replace the ink cartridges, there will be a lock/lever to the right of the cartridges. This lever of lifting, and then you can take the whole basket (the cartridges sit in) out. Clean the bottom of this place of or on the bottom in water and lint basket. The basket is the print head.

• HP Photosmart Premium C309a: Uninstall HP Photosmart Premium C309a

  Could not parse.  Lost all the icons on the desktop for HP.  Have been able to print but nothing else.  I went back to programs and features and uninstalled everyone individually, but no mater how many times I try, the main (all-in-one driver software HP Photosmart Premium C309a 12) won't go away.  I went to the printers and deleted this screen printer, but it still lists the printer under programs and features.  Part of the sequence of uninstaller gives you the option to remove "all HP products" or "choose individual products." "  When I go where it is supposed to be a list of the programs/products hp, it is listed.  How can I get rid of the HP printer in programs and features?

  Hello @Mucho, greetings!
  
  Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.

  I appreciate that you try to uninstall your C309 printer. I would like to help.

  We will try to completely uninstall the program from the printer using Microsoft Fix tool. Go to http://hp.care/2dHImNI and download the patch tool and click on 'Run' or 'Open' and then follow the steps in the program install and the resolution of problems uninstall.

  When the drivers are uninstalled, go to http://hp.care/2dTCeH1 to download and install the printer drivers.

  Let me know if that helps!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP C309a all-in-One go offline at random

  Hello

  A user I support reported intermittent but frequent problems with this printer it will 'offline' at random.

  The scenario is: Vista 64 - bit laptop communicates wirelessly with a WRT54G Router.  Connunicates C309a ALSO with the WRT54G wireless.  The protocol used is WEP.  Assign an IP address to the laptop and C309a is currently via DHCP from the router.  The laptop has the latest HP software installed.

  (BTW, your desktop Mac communicates wirelessly with this Bluetooth C309a and never no problem, but do not know if have bluetooth activated on the C309a for Mac at the same time having IP enabled for the WRT54G wireless may be causing problems.)

  I studied dozens and dozens of messages through many forums on this problem and many solutions are available, but often the wire is hijacked and goes off-topic, or the original poster responds never return whether or not the presented solution effectively resolved the problem.  I haven't met a single thread that seems to nail down this problem resolutely.

  However, what makes the most sense to me, and that most of the notice seems to be centered around, assign a static IP address to the C309a because it loses an address assigned by DHCP as the C309a will "sleep".  I know how to proceed with a WRT54G - since the WRT54G doesn't the ability of static IP address reservation, you assign a fixed IP address on the C309a itself, outside the range of the server DHCP WRT54G assignment.

  But before that, I have a few questions.  I need to understand what is happening when the 309 a goes to sleep:

  (1) the router down the IP of his table?

  (2) when the user submits something to print and the C309a is in sleep mode, what sequence of events occur to wake him up?

  (3) if it DHCP assign a new address because of sleep, why wouldn't he just assign the IP address as last time?  It is a very small network with few devices, and they are always on - not like you have all these devices on and off the network.

  Other discussions focused on firewall issues, but I don't see how this could be the cause this behavior 'offline' intermittent.  With a firewall, if I'm wrong, you don't get intermittent behavior like that - be communicates or is not until you have opened the necessary ports.

  If there is anything else that comes to mind that I should check, please let me know.

  Thanks for any help on this.

  I have the same problem, or so I thought until I discovered that it is only with my Windows 7 PC, my other PC is a HP Netbook XP/Ubuntu and Windows XP. It seems that the version of the 140.0.14.18 HP Solution Center has reported that he could not communicate with the printer C309a on the PC Windows 7 However simultaneously of the XP PC no problems. After a multitude of reinstalling the HP utility I would still lose connection after a day or two.

  My c309a is connected to my unique and accessible via Bluetooth wireless local area network so that we can print directly from our cell phones.

  The solution was very simple, taking the printer off kept the connected Windows 7 PC energy-saving mode. I hope that HP will fix this annoyance bit.

• Photosmart c309a and ie9 does not

  I watched a lot of forums on this topic and can't see an acceptable answers. I have a new HP 520z all-in-one and a Photosmart Premium Fax c309a printer works wirelessly.  Computer came with Windows 7 and IE9.  The printer will not print anything on the web, including e-mail, even when I try to print screen.  My wife is running Windows7 and IE 8 and has no problem.  I run HP Diagnostics and it conflict pilot sez.  I install the new printer and Windows sez can not install I get around.  I see that I'm not the only person having this problem.  Many sites also reveal this conflict.  Help?

  I contacted HP support by phone and they have said that there is a problem with IE9 and the Photosmart c309a no internet print and e-mail printing.  There may be others, but that was not mentioned.  So at the present time, that the solution is remove ie9 and replace with ie8.  Now my printer works perfectly.  They talked me through it.

• There is a possible fix for a wireless not working on a HP Photosmart C309a radio?

  My photosmart C309a is now unable to detect my wireless network.

  The wireless network Test report indicates that the wireless radio is not working.

  When I run the Wireless Setup Wizard, it just continues when sailing with the bar multicolor without detecting anything.

  I heard that it is not compatible with the new Netgear routers. But it worked for a while until I have reset the settings

  factory default when I encountered some problems with my connection.

  Thanks for any info in advance.

  Art

  HI raddoc888,

  If your printer is being warranrty and turns to present a radio wireless defective or damaged then the printer can be replaced. Call our technical support at the 1-800-474-6838, so we can help you with the problem of the printer and check your warranty on the printer.

  Work around for printers of security:

  You can connect the printer to your router via an Ethernet cable and then use the router to connect wirelessly to the printer.

  Out support options warranty

• HP C309a all-in-one: the feature of copy on C309a

  I have a C309a I installed everything and when I try to copy the case (from the glass or the charger) it reduces the size of 1/2 page.  I don't know how to change this setting.  Help please - I know it's a fundamental issue with an easy solution, but I can't understand it.

  Hey @Hbridgforth

  The copy, select printer, and then click the Menu button to access the menu of the copy (the button to the left of the navigation left key)

  Select reduce / enlarge menu and select the original size and confirm.

  Continue the navigation menu to copy up to set as new default value will be shown.

  Select this option and confirm to set the standard size by default.

  Shlomi

• Failure to print black on C309a

  I have a Premium Photosmart C309a multifunction printer that does not print black ink.  I replaced the cartridge with the new HP cartridges twice without success.  I cleaned the heads, checked to clog ports to purchase and print samples without result.  Can someone help me diagnose the problem to resolution?

  If the steps of troubleshooting in this document has not resolved the problem (and it seems you already have these) can help post it here.

• HP c309a wireless radio does not, help

  THX in advance for the help. I'm trying to set up printing from my IPad on my hp c309a printer wireless. Can't get it to connect. Just ran diagnosis on the printer wireless. Says ' wireless radio does not. Any help?  THX

  The Radio not work wireless message usually indicates a problem with the card wireless in the printer. I'll try to do a hard reset of the printer. A hard reset will attempt to restore the printer to a good working condition and no settings are lost with a hard reset.   If the reset does not work then you can contact support at 800-474-6836.  The link below provides warranty options.

  Out-of-warranty options.

  Contact Hp outside the United States.

  1. when the printer is turned on power, unplug the power cord at the back of the printer.
  2. unplug the power cord from the wall outlet.
  3 reconnect the power cord to the product and the wall outlet and then press the power button.
  
  Let me know how it goes.

• My PC communicates wirelessly with my C309a HP, but Hp solution Center has stopped working.

  My PC (Dell XPS 9000) communicates with my C309a HP wireless printing, but the Hp Center solution has stopped working. If I should not be able to use all functions wireless?

  I get a message error "HP Solution Center can work because your device installation is not complete. Please connect the usb cable or re-run Setup from the instattation for a network installation CD. "When I put the installation disc to remedy the problem, it tells me that my current software is the last, while it will not be updated. When I go to the center of update, it tells me I have the latest version of the software.

  Hello

  Try these:

  Click the icon to the Start Menu > programs > HP > HP Photosmart c309a > add a device

  With this, it will find the wireless printer and reconfigure the parameters; Just follow the guests. After completion, try to open the HP Solution Center.

• Print CD work is not on C309A Photosmart all-in-one on Mac OS x Lion, but the works of PC.

  HP Photosmart Premioum all-in-one C309A works very well - is wired to the Mac with USB, works PC wirelessl.  Tried to print from Mac CDs and had no drop down menu for the CD option.  Fingered and finally did print from the PC.  Everything, including the 26 April 2012 updates HP for Mac users have reinstalled and could go down drop with CD option - looking, but then print a live project and no longer displayed option.  In fact, he goes out to tell me that the CD print option is not available from the printer, but it works of course easily to PC wireless connection.  I'll keep fiddling with, but someone has experienced this problem and found what is the solution?

  Ok.  I think that we are in business.  I tried the second links you sent.  I make sure to choose the right printer in the list 'Create' and although he expressly told me that "the currently selected printer does not support a direct printing on a CD or DVD", I continue, select a picture or an image, she puts in on paper, but in the form of a CD.  Here, I have to go to the "Page layout" and make sure that I chose the right printer (IE, not the installed fax C309A machine somehow namesake) and I can select CD on the menu drop down and it prints correctly when I send to print.  All the good sport that I guess.   You don't have a lot of different versions to follow and adapt and software updates.  I am pleased to have been able to solve this problem with your help.  Thank you.  If I have other problems, I'll post them on this forum.

• HP Photosmart Premium C309a: Photosmart C309a Driver download problem in Windows 10

  I used the wizard, HPPIW.exe, to select the latest software driver full features.  At the end of the download, 100%, he noted "the download has been cancelled.  This happens repeatedly.

  Any ideas how to get the download?  I can not even use "download only" option and the driver software is not displayed.

  UPDATE meanings:

  After several attempts to update the software of the printer, HP Photosmart Premium C309a the wizard, hppiw.exe and the doctor print and scan, HPPSdr.exe, I completely uninstalled all the software of HP printer and related programs.  Finally, I ended up using the original installation CD because my copy downloaded software version 14, PS_AIO_05_C309a_Net_Full_Win_WW_140_047.exe, gave "Exit" as an installation option.

  Similarly, Setup.exe on the CD gave the same result, so I used HPZsetup.exe instead of loading the printing software.  This installed applications HP OK and provided all the features of the printer.

  However, I now have the loaded 13 version.  I wonder what will happen when updating HP chooses to try to upgrade to version 14?

• C309a ink did not last

  I bought this c309a about 6 months ago because I needed a fax and I could use the scanner.  I have another printer for printing.  I used the fax and printed a few test pages and a photo to test.  I pulled a few months to analyze something and the low ink warning came for 2 carts (the black and magenta).

  The clerk who sold the printer 6 said months ago that it would only print 10 pages before it needed ink, but I blew it away thinking it was a ploy to sell ink.  So now, after printing a few test pages, I need ink.  If the ink evaporates due to lack of use?  I rarely turn on the device unless I need to scan or fax something.

  I can't wait to go out and spend money for a new shopping cart if he's going to need another after a few pages.  This unit was in a retail box and not a floor model that had been used.

  Is there a procedure to reset the printer?

  Hello

  Problem that happens here is that this unit is not designed to be powered from time to time. Its designed to be turned on all the time with the fax and everything. What happens when you put an example once a week, there will be a cleaning of the printheads session whenever you turn on it to protect the print head to dry out. This will deplete your inkt fast enough. Best option is to leave it on because it has a powersave still function.

• The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

  Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

  I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

  Hello

  Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

  Kind regards.

• Photosmart Premium C309A: C309A Fault Protection to access the properties of the printer and will not print (Windows 8.1)

  My C309A, connected via USB, my system worked very well through the life of WIndows 7 and Windows 8.1, until this week.

  I did run the software in PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 4.exe and then this week I received notice that there was a software update. I downloaded and installed PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 5.exe, and now my printer does not print.

  I uninstalled the previous version, without error and installed this new version, also without error. But, when I click on printer properties

  

  I get a protection fault.

  

  If I try to print a test page, the system hangs for a few minutes, then the devices and printer page is closed (with no message).

  I tried the Ethernet connection instead, but that made no difference.

  Interestingly, even if printing does not work, scanning and fax are. I can connect to the scanner from Paperport or Adobe Photoshop Elements.

  I uninstalled the software several times and tried both the old and the new, and they both do it.

  I tried to run print and Scan of the doctor. Who says that the driver is missing some files and to uninstall and reinstall, but I did it at least 6 times without success.

  Any ideas?

  Thank you

  Stan

  FWIW, I have set the printer by improving the system to 10 Windows (which went very well). It works fine now.