C310 HP All in One: black cartridge won't print; Alignment failed

Printer works perfectly, as usual.  Rec'd notice to update the drivers of HP software; has done, and suddenly black ink does not print at all.  Done all the troubleshooting steps: test page printed. print the Diagnostics page.  Align the print cartridges.  Cleaned print heads.  Although the cartridge has shown the more partial estimated ink level, replaced by the new HP black ink cartridge.  Still not printing black ink.

Print uninstalled and reinstalled the software.  Tried everything above.  Has released a new cartridge and replaced with previous.  Also been clarified vents on both cartridges.  It is not that black ink is smudged on striated, it's as if there is no cartridge at all.  I also checked to make sure that the printer is not set to print grayscale.  It is located in the color and Normal.  Changed for the better, still nothing.

HP Print and Scan Doctor initially show all correct.  The device status is now red X: Make sure cartridges and printheads are correct or your printer.  All are genuine HP cartridges.  Now I get a message on the printer alignment failed.  Is it possible that this is related to the update printer drivers?  I have never had a printer HP fail before.  Have at least six of them.  I do not use the printer a lot it should be worn.  In addition, it printed fine until what I've updated the drivers.

Advice on what to try next? Thank you.

Hello

The only troubleshooting steps to run is clean print head.

Make sure that you perform print head cleaning for at least 3 times.

If the problem persists, then the print head must be replaced.

You need to call HP Technical Support to get help to get the printhead replaced.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Tags: HP Printers

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