C410 all-in-one: C410 printer will not print, scan or fax
Printer worked OK as connected wireless device.
Had to change router broadband BT (simple job) on PCs and phones simply connected again AP and work.
The PRINTER went into the menu printer > network settings > used the... secure configuration button enabled on the router and the printer advises connection very well and show the maximum signal strength.
Trying to print and it shows disconnected...
Used HP Solution Center - shows disconnected
Used HP print & scan doctor... He concludes printer right way... but don't connect advises there lack of software.
I click to install missing software - it embeds a Panel (it looks like the original install CD) but the justifications not continue with anything so not sure what to do, there is no button fix.,.
I select USB wireless, thought option that can make it work again... taken in a USB first - after about 10 minutes of him do in step 6/8 then advises cannot connect.
It should have been really simple - printer connects to the new WiFi and it should be.
Anyone no matter what suggestions - or is this yet another abduction all the and reinstall.
After hours of fun trying to operate, including the page after the help page
Followed by HP Center diagnoses and the stand-alone HP print & scan doctor - even removed all printers PC... not good.
Software HP saw printer, but told me that he couldn't communicate!
I didn't change the WiFi router... on other WiFi devices, just selected new AP and they worked... HP seem to make life very difficult on WiFi.
Tags: HP Printers
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When you see a post that will help you,
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Kind regards
Jabzi,
Help the community by marking this post as a Solution , if it has solved your problem!
If my post helped you somehow, please click the Blue Star of KUDOS in my name!
Although I work for HP my messages and responses are mine.
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HELP.............................. HELP.................................... HELP.......................
......................................... WHERES MY GAS AND A LIGHTER...
Hi MTCAIME,
· If it works well before? Do you remember any recent software and hardware changes made on your computer?
1. I even suggest to run the troubleshooter under construction, link, you can refer to the same thing: Open the printer Troubleshooter: http://windows.microsoft.com/en-us/windows7/Open-the-Printer-troubleshooter
2. make sure that the printer spooler is set to automatic, steps to set the service to automatic
i. click on start and type services.msc in the search box
II. search for the Printer Spooler service
III. right-click on the service
IV. If the service is stopped and then starts the service
v. Select Properties
VI. and in startup type, select automatic
3 uninstall the driver and related software and reinstall it back. To uninstall, see the link below: Uninstall or change a program: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program
Link for the drivers from the Lexmark Web site: http://support.lexmark.com/index?locale=en&productCode=LEXMARK_X5650&userlocale=EN_US&segment=DOWNLOAD&os=WINDOWS_7&page=downloadsList&oslocale=en_US#4
Thank you, and in what concerns:
Samhrutha G S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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