C4240 HP ALL-IN-ONE: SCANNER STOPS RIGHT IN THE MIDDLE OF THE SCAN

I have a Photosmart C4240 all-in-one and am under Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600.  Quite often, when I scan several pages, my scanner stops right, all on its own.  In order to continue my work, I have to unplug the printer, plug it back and start all over again.  Is there a page scan limit that stops my printer?  It is very annoying and would appreciate any help you can give me.

Thank you

Hello M_L_F,

Please complete the steps below...

  1. While the printer turned on, unplug the power cord from the back of the printer.
  2. Wait 60 seconds. Then plug the power cord directly into a wall jack (bypass the surge protector / power strip). Plug the other end of the power cord to the printer.
  3. If the printer is turned on automatically, then press the button TO do it.
  4. On the PC: Click START, search, type %TEMP%, and press ENTER.
  5. Delete the contents of the TEMP folder.
  6. Restart the PC
  7. Now, try to scan.

Note: Scanning several pages about at higher resolution can also cause the problem.

Tags: HP Printers

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