C4780 will not print or copy in black; Color looks OK

HP Photosmart c4780 not print or copy in black. Color seems to print OK. Both cartridges display complete. Problem started after an error message appears that says he has been a failure of the black cartridge. I replaced the black cartridge with a new one.  Alignment printed with only the page surface color - no black areas. Took test page of the HP utility and still printed with surfaces of color only - no black areas. Tried to make a black copy directly on the printer and it acted like it was printing, but just put a page of the Bank. Alignment has tried once again, cleaned heads and a reset (disconnect), but doesn't change anything.  Even after replacing the cartridge completely black again with another new black cartridge, it will still not print from the computer or make a copy of the all-in-one in black.

I have a Macbook Pro Mac OS X 10.6.8 but these problems occur when you use the HP Photosmart c7180 all-in-one device to make a copy or print a test page.

Hi SW99.

The cartridge seems to have a problem. What you can do is to call our technical support at the 800-474-6836 and the agent can determine if the cartridge is defective, and if it is still covered by the warranty date on the cartridge. If defective, and still in warranty, they can then send you a replacement cartridge. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://goo.GL/kQDB

Tags: HP Printers

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