C4780 will not print. Printer error: Please turn printer off, then on

Printer: HP Photosmart C4780 Print.Scan.Copy computer: Mac

My printer was working fine and then it stopped working.  I bought about 6 months ago and use it not very often (a few pages per month).

Problem:

When I try to print a document, the printer tells me to "Please turn printer off, then on.

Trying to solve: turning the printer off, then on.  uninstalled and reinstalled the software;  element removed print queue and tried again. checked the inside of the printer for jams or lose parts but all seems normal.

All ideas/suggestions/solutions?

Thank you

OK, first of all we will reset the printer.  Turn off the power, unplug the power supply from the back of the printer and the wall.  Wait a minute or two, plug it back in and turn it on.

If this does not work, reset the printing system:

-Sys Prefs, Print & Fax
-Right (Ctrl) click the box of the print queue and select Reset Printing System.
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

Tags: HP Printers

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