C6180A: Network printing problem series C6100


I pray that someone here can help with my network C6180A impression of questions, as I am at a loss to know what to do. I'm technical enough for a layman (not irritable) so able to fix my printer problems, I had to do several times in recent months. However, I am now in a complete deadlock as to what to do next.

Implemented - laptop HP Pavilion (less than 1 year running Windows 8.1 64bits) connected by wired home network using Netgear HomePlugs, on which my C6180A All in One Photosmart printer is also connected by a Homeplug Netgear network around my house for others to use. The network software Netgear genius picks up the printer and it shows on the fine network. I can also access the IP address of the printer through my thin Firefox browser.

Printer C6180A is (I think) about 8 years ago and has been well used with over 44 K printed pages! It worked well overall until recently. Minor problems have been solved in the past, which I was able to do very well.

Until recently, the printer worked very well, so a few weeks ago (nothing has changed on it, or my laptop), it just started to stop printing and also started to enter spurious characters (always number 7) on the LED panel without doing me anything, as if someone was going to put in a fax number. It would show a string of 7 like this: '7777777777777777777' as a fax number alone.  Yet I did not or use the fax on it more. It's where I wondered about capacitors, as I mention below...


It will not print many pages at once of all today - even if I get it print OK. It does not go offline (it used to do this), just print job gets stuck in the queue and must be deleted using HP Print & Scan doctor. Nothing else removes the queue now. And no other problems are reported with this utility. If they are, then I have Setup or the utility corrects.

I did the following to get it fixed so far (with little success ongong):

-updated and install printer via the HP website drivers (most recent is dated December 6, 2015)

-uninstalled and reinstalled the driver software several times = sometimes a test page impressions, not always

-restart the laptop and printer each time I do this to clear no matter what cache

-Remove and add the device in Control Panel = got a few pages printed today this and nothing else then prints

-check the IP address of the printer to make sure that his recognized on the network = all fine here (IP address added manually in the settings of the network on the printer a few months ago), although I can't make it here anymore as the "ok button" on the printer does not work now (minor in question not related to this in my opinion)

-did a hard reset of the printer using the # and 6 to do this = it worked for a few pages then orders

-printer is always / recognized by any software, driver or utility HP PSD when turned on to be detected to install

-printer works fine when connected directly via a USB cable, but which is not what I want to do on a daily basis

-have contacted Netgear in the recent past to make sure that my HomePlugs on my network worked very well, they were. If not, then the printer would not be detected by any software installation or fixing with HP PSD

My last resort will be to check if the capacitors are down, I saw in other forums that this is a common problem after a while on these printers. Before making this "repair" I bought the capacitors, I wanted to check if there is anything else I missed that I can do to finally once and for all this problem of printing.

Help on this would be so MUCH appreciated by any expert here, because I lost so much time, days in fact, try to resolve this issue as you can only imagine. I have to be able to print for my business. It is not an option to replace the printer currently.

It worked fine until the last 3-4 weeks or more... Where my question detailed with what I did to fix it until now.

Thanks in advance. ANIA


Hello @AZS1,

Welcome to the Forums of HP's Support. I understand that you have a problem with your C6180A. I would like to help.

To be honest, you did some troubleshooting. To say that you are quite technical for a layman seems to be an understatement.

I provided you with a link to solve network problems. If the problem persists then you might as well go ahead with the repair. The only other option would be to have fix the printer.

"Printer not found" error message for printers all-in-one HP Photosmart C6100 C7100 and Officejet Pro L7700

Please let me know how it works. I'm pulling for you.

Tags: HP Printers

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