C6380 - computer laptop xp prints with connection by usb cable but not wireless

Hello

I have a c6380, which is about two weeks old. Setup worked fine when I put it on the wireless network and everything is ok.

I installed the software on a vista pc which is connected by cable to my router from sky. This shows very well.

I installed the software on a computer vista laptop that is wireless and prints well.

I also have a computer laptop xp. It is also wireless. The software installed without problem. See the printer etc. However, when I try and print, the printer makes noise and pulls the paper, then the screen says it's printing and then nothing happens. The printer stays like that and eventually the laptop shows a failure to print the message. The document remains in the print queue before deletion, and I have to press Cancel on the printer. If I plug the printer with a usb cable for this laptopit prints without problem.

I ping the printer wireless froom the laptop xp and access the admin screen. It also shows as a network drive in my computer.

I uninstalled the software that came with the printer, downloaded the hp software to ensure that it is up-to-date and re installed.

I put the printer with a static ip address.

I restarted the router as well.

The router uses a channel 11 broadcast key, wpa - psk and is set to g & b modes.

Now, it's really really frustrating because the computer laptop xp my wife, is the main reason why we bought a wirelsss printer because she is a teacher and done loads of printing.

I'm pretty good with pc / networks etc but have now run out of ideas.

Can someone help me please?

Thanks in advance.

Steve

Hello

I've actually solved myself, but I'll keep this post here anyway.

The answer has been upgraded from SP2 to SP3.

Probably should have thought about that a little bit earlier!

Tags: HP Printers

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