C6380 Wireless will not install on my laptop

I try to install the C6380 wireless - whenever I get to the printer part to find the facility, it indicates there is no printer on the network.  The priter config. page displays the correct network name.  I am using windows XP and have downloaded the patch to service.  Any susggestions?

First step is to check that your printer is on your wireless network.  Using the IP address of the printer, if you can navigate the printer web page?  If you can't, then restart the Wizard Wizard from the printer setup menu.

If you can browse the web page of the printer, you can consider uninstalling the firewall, run the SW installation and the re - install the firewall.  This ensures that the firewall is disabled.

A final element is to add a reservation your router DHCP IP addressed printer wireless.  In this way, the IP address of the printer will never change after installing the SW.

Best regards / Jim B

Tags: HP Printers

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