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• so I have adobe photoshop for the school a few months ago and I saw a charge on my card today from adobe. So I want to cancel the account, but when I got to cancel it. the plan says that I have only 30 days of free trial. so why am I being charged

  Contact Support directly:

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Hi there was a call today from someone saying they were Microsoft and there was a problem with our computer

  Hi there was a call today from someone saying they were Microsoft and there was a problem with our computer is full of viruses.
  After a long session by phone, Gerard I would like to check the status of our security and asked for a number to call them back.
  the appellant appeared to try to sell a security system, still called aammy said he called on your behalf, I don't call back, but am worried about the security of our information on the pc.
  who is George

  Please see no such response above and also the following sticky thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/i-received-a-phone-callemail-from-someone-saying/98a199f4-82cd-4433-b333-045451b89e2d

• Fake call? I received a call today from someone claiming to be Windows Support

  original title: fake call?

  Today, I got a call from someone claiming to be Windows Support, saying he was getting my computer error messages. I (stupidly) allowed remote access to my computer and I was told that there were a great many virus that needed to be removed or it would break. While he was trying to sell my software I bcan suspect and ended the call. Now, I am very worried that if it was a fake call, could he have installed something on my computer, or access personal information, and how do I know?

  Please read the responses from the link at the end.
  Pay attention to what Ken Blake, Microsoft MVP.
  Already, you let the sammer with access remotely. Nothing else short of reinstalling Vista and change your account and the password will save your computer.
  Do it NOW.

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/4489f388-d6de-416d-9158-0079764bb001 For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Phone call from Adobe

  Hello

  I got a phone call from "Adobe", saying that they could reduce the subscription of my company of ~ £53 per month to ~ £38 per month and per user because they had complaints about the cost. However, he could not just reduce my subscription, he needed me to create a new account or move to a different email address administrator rights.

  I was obviously suspicious so I cut at the beginning of the call and asked an email instead.

  Has anyone else had this experience? Sorry if this was already brought to the top.

  Thank you

  Sandy.

  See what the customer has to say:

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• My Mac crashed and I had to reinstall everything. Photoshop keeps giving me the following error message, even after multiple uninstalls and reinstalls: error 16. It is impossible to get support from adobe - no one to call. It's for Photoshop 13.0.6 and

  My Mac crashed and I had to reinstall everything. Photoshop keeps giving me the following error message, even after multiple uninstalls and reinstalls: error 16. It is impossible to get support from adobe - no one to call. It's for Photoshop 13.0.6 and Mac Os 10.10.5 help please. Please respond by email to [email protected]

  I got this error 16 experience on my Macbook. The permissions for the Application Support folder have been changed.

  A simple fix Terminal can take care of that.

  Open Terminal (you can just tap Terminal in Spotlight to find it).

  Copy and paste this command in Terminal: sudo chmod-r 777 library/Application\ Support / Adobe

  Press enter, give your password if requested, and then try again. You may need to restart your Mac.

  Gene

• I got a mac book pro with Yosemite. Today started to ask me to enter in the first series. Uninstalled all the app from adobe and I loggin and install all the app and still the problem

  I got a mac book pro with Yosemite. Today started to ask me to enter in the first series. Uninstalled all the app from adobe and I loggin and install all the app and still the problem. What do I do?

  If you are prompted for a serial number in the creative clouds, see this link:

  https://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html

  Guinot

• Bridges, in starting to copy files from Adobe Camera RAW to jpeg or tif, error "the file cannot be created" - can all someone please advise? No Tech phone today?

  To all

  In Bridge, in starting to copy files from Adobe Camera RAW to jpeg or tif, error "the file cannot be created" - can all someone please advise? (No phone Tech Saturday?)

  Thanks for the quick responses today from anyone in the community,

  -Mark, Portland Oregon

  Please provide details: you are not trying to change the file type by changing just the extension, are you?  That won't work of course,

  Either you try to run some type of script?

  To change a file type, you have TO open the file in Photoshop and do save as.  That can be automated.

• Adobe supports CS4 products? Photoshop clone tool is inoperable at this time. Worked the month last but not today updated hardware drivers on Compaq z620 wkstn ran patch from Adobe...?

  I use Photoshop CS4 on and off for the preparation of the image.

  recently I tried to use the clone tool and noticed he attached to a square 20 x 20 pixels of the image and move it.

  I've updated all my hardware HP and Logitech drivers, ran the patch from Adobe for photoshop CS4, but it's still the wrong thing.

  Other tools seem to work very well.

  In the Panel of Source of duplication , Clipped to check and see if it's better.

  

• Using an Image from Adobe Stock on the Standard license for a showcase.

  Hello

  I am currently working on my first design of shop window and I'm eager to confirm whether if I use an Image from Adobe Stock on a standard for this license? As far as I can see after reading the terms and conditions, I am able to. However, I don't want to confirm it for obvious reasons.

  See you soon,.

  Jasmine.

  Hi Jasmine

  The Standard license allows you to use the image for a marketing presentation, promotional or internal or the purposes of decoration, so it should be good providing you comply with the license terms and restrictions.

  Thank you

  Bev

• Integrating Javascript functions in the HTML file generated from Adobe Muse

  I have a HTML file, CSS and js files generated by the tool Adobe Muse. Each button is clicked, I want to call a Js function and must do the same. I want to know how to integrate the Javascript code in the HTML file generated from Adobe Muse. My HTML file generated from Adobe Muse is shared below.

  http://pastebin.com/wDrWEmm6

  This will not happen because internal code must be confidence... you can link to a database if you have a server to host it and Adobe BC is the simple solution but none of the 3rd party site hosts will rent you space.

• Installation of acrobat from adobe installed pro XI on a new computer, but to send a message that is not a product "qualified."

  Installation of acrobat from adobe installed pro XI on a new computer, but to send a message that is not a product "qualified."  Adobe's Acrobat pro XI is installed on my computer but is not listed as a product approved in the drop-down menu.  The message indicates that the mu serial number is valid, but no registered product is downloaded.

  ????

  Hi William Jones,

  Please make sure that you enter the correct serial number for the product.

  Also share you get the exact error message.

  See this KB doc: error: "this serial number is not for a product calling it" | Adobe Creative Suite.

  Let us know if this solves your problem.

  Kind regards

  Meenakshi

• Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no orders existing and after download, all the creative cloud applications

  Hello, I bought a membership year of the CC at the price of $19.99 student, my card was charged and my order from Adobe number is AD004286941EDU. However, my account says I have no existing order and after download, all the creative cloud applications give me the possibility to either BUY or make the 30 DAYS TRIAL.

  What gives?

  allow at least a day working pst for your purchase to complete.  Today is Saturday afternoon pst.

  After this time, check your account, Adobe ID Code

  If it fails to demonstrate what you expect, contact adobe support during the time pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Question on the market in the ADOBE CLOUD menu items

  IM in the option just after the opening of the Adobe bar cloud, where it says "active". This is different from Adobe Stock? Or is it?

  He asks for options such as Adobe Stock menu was, I downloaded more than 10 items. How do I download them? It will charge me? Are they free? Is there a required form? Or a payment once used in the design?

  I'm not now sure - since Im on 10 images - are getting downloaded. He asked not "buy" anywhere in it.

  Hello

  Download files from the market to asset options costs you nothing. If you download images specifically on tab Stock or stock website of Adobe (stock.adobe.com), then you will need to purchase Adobe stock subscription. I hope that it meets your request.

• What is the best way to replace plan purchased from reseller with a similar plan purchased directly from Adobe?

  We have a creative cloud for plan teams purchased from a reseller. It is about to expire, and we consider substituting a plan purchased directly from Adobe.

  What will be the best way to do this?

  Should we start with purchase of new Adobes site map, before the expiry of the existing plan and then invite existing users to the new plan?

  Or is there a better way.

  If we do it in the wrong way users could lose access to Applications, which will be a major problem.

  Someone out there who have done this operation?

  Hello

  You will need to cancel the plan with the dealer first and then the Adobe purchase plan and assign licenses to users.

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena