Call of Duty disc keeps "open tray".

When I insert the disc of Call of Duty, it is played briefly, and then the screen says "Open tray" and will not play. It happens several times. We have cleaned up the drive, removed the HDD, cleared the cache. Any ideas?

HiMaaarkus,

·        You are able to play the same disc on another computer?

·        You are able to play the other disks on the same computer?

You can run the troubleshooter of material for the DVD player and check if that helps. To run the troubleshooter, follow the link below.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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