Can an Agent selectively connect on some CSQs

Hi all

We use the CRS 4.0 (5) and CCM 4.1.3. The agent uses CAD to connect to the system. My question is:

If an agent is part of several CSQs, if it is a way for the connection agent to selectively connecting to some queues not others? I know that you can either agent to pull out of the CSQs or set skills at a lower level than the minimum required. But two of them need administrator to change. Would be nice if the Agent or the supervisor may have the ability to select which queue agent want to connect.

Anyone know if it is possible or not?

Thank you

Hello

I think that's not possible, at this time, to change for a supervisor or agent dynamically their CSQs or skills.

I think this feature will be available for supervisors in version 5 of IPCC Express.

Take a look at this brochure:

http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_data_sheet0900aecd805e1d54.html

Hope this helps,

Juan Luis

Tags: Cisco Support

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