Can I use a product key Vista Business OEM with retail Vista Business install disc on the original OEM computer?

In fact, I have two questions:

[1] my niece has a HP laptop with a sticker of the OEM Vista Business product key on the bottom. She has no HP restore disks or something like that. The computer was demoted in XP and now there is something wrong and Windows fails to start (goes to blank blue screen with the mouse pointer, no further). According to the test material, the hard drive still works. I have a retail copy of Vista Business. Can I use its product key with my Vista disks professional retail to install Vista on her computer? It is the key to correct OEM, original to this computer product.

If the #1 answer is Yes, is [2] possible to install without erasing its hard drive? Maybe by making an upgrade? She has files out there that are not backed up - mainly music and Word documents. Can I somehow save them because I install Vista?

Monday, October 4, 2010 20:08:21 + 0000, kerasmus wrote:

In fact, I have two questions:

[1] my niece has a HP laptop with a sticker of the OEM Vista Business product key on the bottom. She has no HP restore disks or something like that. The computer was demoted in XP

No, this is not possible. I guess that you don't really want
"retired", and that XP has been installed clean.

and now there is something wrong and that Windows will not start

Something new, or it never does to start XP?

(empty blue screen with the mouse pointer, not go further). According to the test material, the hard drive still works. I have a retail copy of Vista Business. Can I use its product key with my Vista disks professional retail to install Vista on her computer? It is the key to correct OEM, original to this computer product.

No. an OEM product key does not work with a retail CD. The CD and the
product key must match with respect to retail vs OEM, complete vs.
Upgrade and family or professional.

If the #1 answer is Yes, is [2] possible to install without erasing its hard drive? Maybe by making an upgrade? She has files out there that are not backed up - mainly music and Word documents. Can I somehow save them because I install Vista?

Whatever you do, you must first copy the Word documents and music
files from external media: CD, DVD, USB keys, eternal hard drive
etc. Even if could do an upgrade (which you do not have a key for) you
should do it because there is always a risk of losing everything.

Ken Blake (MS-MVP)

Tags: Windows

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