can not access the internet even if my wifi connection status is "enabled", I go to another user and am connected, get updates and others and have the ability to nav.

Windows 32-bit Vista on a HP laptop, wifi is on State is enabled and still on the past of the main user unrelated real, even when the State is supposed to be activated, I went my way, any other user and get the updates to download and other connect ability.  Can someone help me change it's for a 76 year old mother, who gets very nervous sometimes with the laptop that I gave him, help me please... Stevielee

Hi Stevielee,
 
1 you get an error message when trying to go online?
2. what web browser do you use to go online?

You are able to go online to a different user account. There must be a problem with the settings of the web browser. Try these steps and check the result.

Step 1: Reset the Internet Explorer settings.
1. Click Start, type inetcpl.cpl and press to enter.
2. click on the tab advanced and then click Reset.
3. click on reset.
4. When you are finished, click Close, and then click OK.
5. close Internet Explorer and reopen it before the changes take effect.
6. check internet connectivity.
 
NOTE: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.
 
For more information on "Tips for solving problems with Internet Explorer", visit this link:
http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-Internet-Explorer

Step 2: If the problem persists after you follow step 1, try to correct the user account.
Difficulty of a corrupt user profile: http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile
 
Try the steps and post back with the results, so that we can help you further.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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