Can not connect. He does not recognize her fingerprints and does not recognize the password

Original title: cannot open a session

my friend cannot connect to his pc. For some reason it does not recognize fingerprints and then when he tries to connect manually using his password, it says it does not recognize the password, even though he knows that it is correct. Does anyone know why this is and how to solve?

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Hi Knightofkent,

You can read the article and check if it helps.

What to do if you forget your Windows password

http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-you-forget-your-Windows-password

In addition, technical support engineers Microsoft cannot help you recover passwords files and Microsoft who are lost or forgotten product features.

Microsoft's strategy concerning lost or forgotten passwords

http://support.Microsoft.com/kb/189126

I hope this helps.

Tags: Windows

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