Can not connect to my laptop HP envy m6-KO22dx

Hello

I have my laptop HP Envy Touchsmart (model m6 - KO22dx) 2 weeks and implemented without a hitch. However, when my second attempt to use I'm unbale to connection and keep the message ' your PC is offline. Please sign in with the last password used on this computer. "I use the right passowrd-because I have just set up and now I can't get past the login screen! It's really frustrating, what should I do?

Any help much appreciated.

Rahma

Hi Rahma14,

Welcome to the HP forum!

Thank you for your query.

I understand that your notebook is 2 weeks old and you can not connect to it.  This is a document about what to do when you forget your password (Windows 8) connection.  You have an option to do a factory reset from the HP Recovery Manager. Performing a recovery of HP (Windows 8) system. Please let me know if you would like any further assistance.

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