Can not copy, transfer, or delete

1. When you try to copy or move files/folders in the PC or on an external hard drive, move/copy stops at halfway through and not responding.
2. Furthermore, while trying to remove a file/folder it will not erase.
3. when I suspensefuly MOVE a file/folder to another location, the OLD file/folder remains on the place of origin.

I have scanned for viruses, rebooted several times to nothing does not.
I was told maybe I need for what we call the FIX for this problem...
Please help!, I try to GET ALL my folders/files on an external hard drive so I can upgrade to Windows 7

Thanks a mil...
Maria

Hi KoKoNot,

You can try to start in safe mode and check if you are able to copy, move or delete files/folders.

To start in Safe Mode you can follow the below given steps:

1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

Click the Start button, click the arrow next to the lock button, and then click restart.

2. do one of the following:

a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

3. in the display Advanced Startup Options, use the arrow keys to select the option of safe mode you want and press ENTER. For more information about the options, see startup options (including safe mode).

4 log your computer with a user account with administrator rights.

After registration in safe mode try to copy, move or delete files/folders.

For more information, you can consult the following link to start safe mode:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

You can reply and let us know the status.

Hope this information is useful.

Jeremy K

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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