Can not dial any number, because when I press the call button, it returns the error message

Dear friends, I am struggling to dial any phone number. When I press on the symbol of the dial, it immediately returns the error message 'arrested contacts' - ' o is parou - in Portuguese.
I already tried to clean the cache and the data of all the apps, tried the hard reset and still the same error. What could possibly be wrong? The errors began after I composed a total of 16 numbers huge telefone number (XX XX xxx xxx xxx xxx). Could it be related to that?
Thank you all!
Billy of the Brazil!

Hello

Dialing a long number should not affect the Dialer in this way. I suggest you factory reset on your phone via the settings > Backup & reset > reset data. Before you do a factory reset, you might want to backup your data.

Tags: Sony Phones

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