Can not dial AOL and broadband is very slow.

I have a 2 year old Toshiba laptop.  Recently, he has been making slower and slower when it is connected to the internet.  Yesterday he could not dial the number of AOL and said that he had no dial tone.  However, if I listen carefully, I can hear the familiar beep and recording that says "If you want to make a call Please hang up and redial."  (this is what happens when a phone is off the hook)  Anyway, frustrated, I went to my neighbors who have broadband service, and the laptop is slower than molasses when on the internet through their broadband services.  The laptop works at speeds normal when not online.  I tried system restore to an earlier date... no help.  Then I reinstalled the entire system and still can not dial AOL.

Any help would be appreciated!  :-)

It is a symptom of severe infection so start by analyzing carefully:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all shops are skilled at removing malware, and even if they are, your computer may be so infested that Windows will have to be properly installed. If possible, have all your data backed up before taking the machine into a shop.

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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