Can not enter my password

My B key stop working. And now when I turn on my PC I can not put the first letter in the cause of password is a B


Dear customer,
Welcome and thanks for posting your question on the Forum of Support HP

It seems that you are having problems with your laptop keyboard.
We will surely help you with that.

Let's start with a question:
1 was there any liquid divided on the laptop keyboard
2. are there as no dust settled on the laptop keyboard
3 are there keys that fell / keys that are loose
Step 01. Click the Start button and select Control Panel
Step 02. Open Device Manager and expand the keyboard in the list
Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall
Note: This driver will settle again automatically on your laptop
Step 04. Please turn off the laptop
Step 05. Disconnect the power/AC adapter and also remove the battery too
Step 06. Press and hold the power button of the laptop for a minute
Step 07. Now re - insert the battery back in and plug again the power supply/adapter
Step 08. Start Notepad and keep pressing the F10 key during startup to access the BIOS
Step 09. Once you get the BIOS, please press F9 or [model] F5 key to load the default Installer for BIOS
Step 10. Use the arrow keys to say 'YES' and press enter
Step 11. Now press ESC/ESC. Save Changes and Exit - Yes
Step 11. Now, please wait until the unit load the Windows operating system

If the problem persists, please check and verify if an external keyboard works very well with your laptop

Note: Please click on the troubleshooting steps mentioned link below to learn more

Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the button white Thumbs Up on the right of say thank you *.
Make it easier for others to find solutions by checking a response "accept as Solution" if it solves your problem.
Thank you
Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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