Can not enter my password

My B key stop working. And now when I turn on my PC I can not put the first letter in the cause of password is a B

Advertisement

Dear customer,
 
Welcome and thanks for posting your question on the Forum of Support HP

It seems that you are having problems with your laptop keyboard.
We will surely help you with that.

Let's start with a question:
1 was there any liquid divided on the laptop keyboard
2. are there as no dust settled on the laptop keyboard
3 are there keys that fell / keys that are loose
 
Troubleshooting:
Step 01. Click the Start button and select Control Panel
Step 02. Open Device Manager and expand the keyboard in the list
Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall
Note: This driver will settle again automatically on your laptop
Step 04. Please turn off the laptop
Step 05. Disconnect the power/AC adapter and also remove the battery too
Step 06. Press and hold the power button of the laptop for a minute
Step 07. Now re - insert the battery back in and plug again the power supply/adapter
Step 08. Start Notepad and keep pressing the F10 key during startup to access the BIOS
Step 09. Once you get the BIOS, please press F9 or [model] F5 key to load the default Installer for BIOS
Step 10. Use the arrow keys to say 'YES' and press enter
Step 11. Now press ESC/ESC. Save Changes and Exit - Yes
Step 11. Now, please wait until the unit load the Windows operating system

If the problem persists, please check and verify if an external keyboard works very well with your laptop

Note: Please click on the troubleshooting steps mentioned link below to learn more

http://support.HP.com/us-en/document/c03738933

Hope this helps, for other queries in response to the post and feel free to join us again
 
* Click on the button white Thumbs Up on the right of say thank you *.
Make it easier for others to find solutions by checking a response "accept as Solution" if it solves your problem.
 
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

Similar Questions

  • Can not enter master password from the keyboard, but can copy with the mouse.

    I use gentoo and installation using portage. Firefox-31, 7 is fine, but firefox-36, firefox firefox-37-38 are cannot enter Masterpassword key, now I use firefox - 38.0.5,.
    When you create the user on this web site, password is can not enter key, so I copy with the mouse.
    I check if a new version is announced for portage (gentoo), check, but once firefox-36 can not enter password to key, even they seem.

    Note that Firefox uses its own storage of password (logins.json and key3db) and not the keychain Linux (hippocampus) application.

  • How to turn off AutoConnect on Windows 7 when I can not enter a password?

    I used the instructions here:

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/how-to-turn-on-automatic-logon-in-Windows-7/99d4fe75-3F22-499B-85fc-c7a2c4f728af
    to activate the automatic connection to my account. I am the only user and it's only for a game machine, there is nothing on the computer, that I was worried about other people to visit.
    But I can't run anything as an administrator. I can't run some software I have and which requires administrator access because when I try, the user account control appears and says I need to enter a password. There is no possibility of entering a password, the Yes button is gray and I can only click on the No button.
    I can't reverse the procedure because of this problem. It asks me to enter a password, and I can't do it.
    I can't use Regedit for disable the automatic connection. Regedit will not write the new value, probably because I have not entered a password. Or that I have not run Regedit as an administrator (which I can't do).
    I started using the safe and have had the same problem.
    Is that what I can do to reverse this procedure?
    Thank you.
    Readers are went well and I can go into the command line and go through the entire disk.

    If you can see the folder \Windows on drives C:, D:, E: or F: there is hope. Please send a note to (address removed) for additional instructions.

  • I broke iphone6, sim is out and cannot get pictures because I can not enter the password please help.

    The phone always connect to my macbook, but it won't download my photos because of not being able to enter the access code (the screen is broken and won't turn on). I tried everything I found on the internet including the three third party apps "valuation", which none showed any given on the phone - the SIM card should be in?

    nexusnz wrote:

    The phone always connect to my macbook, but it won't download my photos because of not being able to enter the access code (the screen is broken and won't turn on). I tried everything I found on the internet including the three third party apps "valuation", which none showed any given on the phone - the SIM card should be in?

    Sorry its too late for you back up or save your data if you are unable to enter the password for your phone.

    The only option you have is if you backup icloud, go to a Terminal Wifi known as your home and a plug to a power source and it automatically backs up your phone.

    It is why you save or import your photos on a regular basis and not in times of crisis.

  • BlackBerry Smartphones stuck in emergency call only and can not enter my password safe alpha that will only allow numbers

    After a software (12 hours) update my Blackberry Curve 9320 is stuck in mode 'emergency calls only '.  I have an alpha security password, so it allows me to enter it will allow of only to try to fix or reconnect to the network - numbers from the keyboard.

    Tried to remove and reinsert the battery - no joy.

    How do I either get my password entered or exit emergency calls only?

    Hello

    Resolved to myself.  Already had a digital security password so I tried to put that in.  It was accepted & seemed to allow the network to reconnect that meant while I was off emergency calls only mode & could enter my password safe alpha & enter my phone.

    Rather strange but suggested that my SIM card can hold my old password that I used with my last phone.

    Unusual scenario but the hope that it might help others.

  • What should I do when I can not enter a password when you try to connect to a wifi network

    I'm currently traveling but I am unable to choose a network from the list of networks that appear.  (I entered it from a family computer.) Then when I click on connect, it takes me to the screen to enter the password.  However, it won't let me type the password.  I tried to copy the password of a MSWord document and it copied 8 nine characters, but still wouldn't let me add the last character.  Any ideas?

    I must point out however that I have just went to Starbucks and was able to connect to their wireless network without having to enter a password, and I don't have a problem connecting to my home network either.  Thanks for your help.

    Jim

    Hi Jim,.

    Thanks for choosing Windows and thank you for providing an opportunity to help you.

    According to the description, you have problems to access wireless networks.

    This problem may occur if there is some incorrect settings in the network.

    Perform the steps from the link below and see if it helps.

    How to troubleshoot wireless network connections in Windows XP Service Pack 2

    Answer to us if you are experiencing problems with wireless networks or any other problem of Windows, and we would be happy to help you.

    Good day!

    Hope this information helps.

  • Can not enter windows - password used - messaging and can't. Usually, I don't get asked for it!

    Why am I being asked for username and password? Normally, I go directly to the send/receive and my mail comes through

    Hello Ray Obrien, welcome.

    The problem you encounter, it's whether your mail server to your computer for your login information. This can happen because of a few reaons, here are a few:

    1. your email provider recently changed its e-mail settings and you must update the settings on your side
    2. your email provider periodically requesting your information connection, as a security feature to ensure that you are always allowed and control
    3. your e-mail provider settings are incorrect in Windows Mail

    When the prompt displays your user name and password, enter your full email address and the password used to connect to it. An example would be:

    I have an e-mail account: * e-mail address is removed from the privacy *.
    I have a password: 123abc

    When the Windows Mail prompt appears asking my login information, I would like to join:

    USER name: * e-mail address is removed from the privacy *.
    PASSWORD: 123abc

    Let us know what happens if you try to enter your login information.

    Thank you!

  • BlackBerry Bond can not enter my password.

    Hi I have a jump and you cannot unlock the screen.

    Screen shows I have incorrect password 6/10, but won't allow me to type. The keyboard is displayed and I can type, but it does not accept when I press OK. 6/10 remains the same.

    Thanks for your help

    Is it possible that you are asked to type "blackberry" at a score of 6/10, and not your password?

  • Can not enter gmail password

    Just got my Droid X 2, reguardless of what my profile said that this is not my first phone... had them since old phones bag... but anyway when I try to put my password... It keeps to 1 when I try to put in a little plug l... One with ideas in addition to changing my password to something wothout the letter l. and Yes, I am sure that I do not use numbers

    Thanks for your help

    Hi and I thank you all for help, come to understand is that they have the small cap resembling a 1 l. I advanced and finished the password and that let it be my l and it worked. so I just remember it's how they.

  • HP Jet 11-d001dx: can not enter password on my stream 11-d001dx

    At the start, my password sometimes box will fill with characters without my toughing the keyboard as if a key is held down. He sometimes goes to dozens of characters. In the rare case where it does not itself, it does when I hit a key (any key). The result is that I can not enter my password and login. This started suddenly a few days I was fill out a form online - the strings of random characters have started to appear as I was typing. I have not not being updated windows or the drivers recently. Also, I scanned for viruses and malware and nothing turned up. Any ideas?

    He solved. An update of Windows and everything is back to normal.

  • iPhone 5 - can't turn off / reboot that can not enter password

    iPhone 5 - can't turn off / reboot that can not enter password

    Screen has the 'things to do' info partially down the top of the screen, unable to access the "forehand" (try but does not) to unlock, when press button on / off nothing happens (normally have to enter the access code, but cannot get to it!)

    Any ideas?  I'm leaving tomorrow at 04:00 to travel and NEED this phone.  Have a "Genius Bar" appointment at 05:10 this evening in a busy shopping mall but prefer NOT to have to do!

    A C & P is appropriate here...

    If it has NEVER been jailbroke, here are a few standard repair procedures:

    First of all, try a system reset.  He heals many ailments and it's fast, easy and safe...

    Hold down the power button and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You won't lose any apps, data, music, movies, settings, etc.

    If the Reset does not work, try a restore.  Note that it is nowhere near as fast as a Reset.  It could take well over an hour!  Connect via a cable to the computer that you use for synchronization.  In iTunes, select the iPod/iPhone/iPad, and then select the Summary tab.  Follow the on-screen instructions for restoration and don't forget to say 'yes' to the backup and go back to iTunes on the computer (NOT iCloud) because it is more comprehensive.  You will be notified that all data (apps, music, movies, etc.) will be deleted, but that the restoration is complete, you will be asked if you want the backup content to be copied to the iPod/iPhone/iPad.  Even once, say 'yes'.

    At the end of the basic restore, you will be asked if you want to synchronize the iPad/iPod/iPhone.  As before, say 'yes'.  Note that syncs selection will disappear and the restoration will terminate if you do not respond within a reasonable time.  If this happens, only applications that are part of the IOS will appear on your device.  Corrective is simple – bottom right of iTunes, choose manual 'Sync '.

    If you are unable to do the restore (or it does not help), go into Recovery Mode according to the instructions here.  You will lose all your data (game scores, etc.,) but, for the most part, you can redownload apps and music without being recharged.  In addition, read this.

  • My wife can not enter his hotmail or windows sound live. This is the same password that can she do?

    My wife can not enter his hotmail or windows sound live. It's the same password, what can do?

    http://.login.live.com enter the email address and choose a password!

  • Keyboard does not not so can not enter password to access Windows7 Dell

    For my Dell Inspiron has made no changes. Came to connect today and the keyboard is not responding. The mouse still works. Tried keyboard a friend - does not work either. Tried different usb port, still does not. Every time turn pc power. Unplugged other devices still does not. Started in safe mode - does not. Am stuck on password login can not do system restore that can not type the password.

    Please can someone help?

    You can call the system restore by pressing F8 at startup to boot the machine into Windows Repair Mode.

  • I can not give the password in the Terminal application show the lock icon?

    I can not give the password in the Terminal application show the lock icon? How to Slove this isso please help me? does not accept the password.

    See screenshot below

    Thank you

    You see the key icon is an icon of password to remind you that the password that you type do not appear to echo.

    Try to enter your password and press return on the keyboard.

  • Satellite L310 - I can not enter the Bios settings

    Dear team,

    I have a toshiba that is always on warraty.
    Is there anyway you can help me.

    It ceased to operate effectively. It does not exceed the Bios.
    By that I mean you reach the Bios screen, but you can not enter the Bios settings.

    Details
    model: toshiba Satellite L310

    What exactly do you say: you reach the Bios screen, but you can not enter the Bios settings?
    The BIOS is secured by password or what?
    You see a splash screen of Toshiba for short time?
    Is it possible to start the Windows operating system or to recover the laptop?

    Please publish more details!

Maybe you are looking for

  • What is the advantage of Apple Watch Nike + Apple Watch Sport?  Vice versa?

    I am looking to buy a 2 Apple Watch series and contemplating on whether to get Apple Watch regular Sport or a Apple Watch Nike +. What are the benefits of a Nike + Apple Watch Sport vs? What are the benefits of Apple Watch Sport vs a Nike +? The soft

  • Mail of the El Capitan grayed out after Migration Wizard menus

    The arrival of my new MacBook Pro (OS 10.11.5) I used the Migration Assistant (MA) to import the data from my old MacBook (OS 10.6). MY did not have identical usernames on both devices, so a new user has been created for the migration. After migratio

  • No sound on Dell Optiplex gx270s with Windows Vista

    Computer: Dell Optiplex gx270s operating system: Windows Vista I have no sound on my computer. In the taskbar next to the clock, I have a small red dot with a white cross, which tells me that she is mute.  Tried a list of solutions, but so far, nothi

  • BlackBerry Smartphones blackBerry services

    I am a frustrated user of BlackBerry Storm 2 9550. I bought the phone in the United States in 2008 and when I tried to use the Services of BB to the Kenya could not connect. The phone was carrier Verizon but unlocked. I was able to use the other feat

  • Vertical strip out on screen while booting x 230

    Hi guys! This is my first post and I'm nub here This kind of tape comes out in front of the screen of the bios for like 0.1 sec really really short period of time. It does cause me no problem under normal conditions of use cuz that happens only when


HashFlare