Can not find the correct driver in Macbook - J4680c

Hello!

just install a print server on the network from my boss - netgearPS121v2.  everything is great with 2 Mac and a PC - everything can print, etc.

all the macs print to print IP assistance and the appropriate driver.  for some reason, my boss pro macbook did not have the correct driver installed and all that is available to him is "HP Officejet J4680 series - Fax" that does not work.  I use the same macbook pro with the same system (10.6) and did not have a problem.  his machine was the Guinea pig for his assistant try to set up while on the phone with HP tech support.  (I was out of town and unable to install).  I have a feeling that this was an inadequate installation and hampered by technical support, try to fix it.

any suggestions on how to completely uninstall the HP software so I can't completely re - install?

Thank you!

Steve

Well Yes,.

I guess that someone loaded the HP from the CD for the printer software (which is only 10.5 or earlier version).  Here's how to correct:

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Now run a software update.

Then, remove and reinstall the printer in System Preferences, Print & Fax.

You do not have the software now since Snow Leopard as well print & scan drivers built-in. scan from Preview apps or Image Capture. Scan from the front panel of the printer does not work yet.

Tags: HP Printers

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