Can not hear the sound

Downloaded a course to start and can not hear the sound when you view the course on the browser. Help me.


May I know who you have been faced with the question is specific to any browser or it occurs on all browsers? If it only occurs in Internet Explorer, then you can try to follow the steps below and see if it works-

  1. Go to tools > Internet in Internet Explorer options.
  2. Click the Advanced tab.
  3. In settings, scroll down to the multimedia section and please make sure that the below highlighted option must be selected.

Once you checked the options above, then try to view the course on IE and check if it works.

Kind regards


Tags: Captivate Prime

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