Can not install the software for my HP Photosmart Plus B209 on Windows 8.1
I could not install the driver/software package downloaded for my HP Photosmart Plus B209 Printer on my new HP laptop w/Windows 8.1. I get an error message that the following file is missing; \AppData\Local\Temp\7zS4D84\Setup\hpzshlaut4.0... I have 3 other computers of the OS windows 7 that I had no problem with the printer using this same download driver/software package. Any help you could offer would be greatly appreciated.
Hello
Follow the steps below and check if it solves the problem:
1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.
Now, try to reinstall the HP software and check if the installation goes as planned.
If the problem persists, continue following the steps below:
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the installation file and check all difference.
Kind regards
Shlomi
Tags: HP Printers
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