can not pass a password

the girl tried to change his password at boot she said that he did not, but now she cannot access the computer and I have no idea what do ideas

If you run windows vista try to do a system restore in recovery with F11 Manager at startup. If this does not resolve your problem, you will need to perform a recovery of the plant

Tags: Notebooks

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    Dear customer,
     
    Welcome and thanks for posting your question on the Forum of Support HP

    It seems that you are having problems with your laptop keyboard.
    We will surely help you with that.

    Let's start with a question:
    1 was there any liquid divided on the laptop keyboard
    2. are there as no dust settled on the laptop keyboard
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    Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall
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    Note: Please click on the troubleshooting steps mentioned link below to learn more

    http://support.HP.com/us-en/document/c03738933

    Hope this helps, for other queries in response to the post and feel free to join us again
     
    * Click on the button white Thumbs Up on the right of say thank you *.
    Make it easier for others to find solutions by checking a response "accept as Solution" if it solves your problem.
     
    Thank you
    K N R K
    Although I am an employee of HP, I speak for myself and not for HP

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    Hello

    Please try:

    30088918

    Kind regards.

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