Can not re - install Photosmart C4480 and get the error "printer is offline and error 41"
Hello. I had some corrupted files Windows and don't update. As I put everything I like, I think I can't reinstall my HP Photosmart C4480 printer.
My system:
Sony Vaio, 64-bit
Windows 8
What I see:
When I physically connect the printer via USB, the computer does not recognize that something has been connected. A flash drive inserted into the same port is recognized, so I don't think it's a problem of port.
I tried a different printer cable with the same results, so don't think it's the cable
Tried to install via the Setup program, but it does not recognize the printer.
Tried to install manually several times. It usually looks like it installs, but impossible to print the test at the end of the installation page
I got several error messages include:
That not being able to communicate in both directions. I checked this setting and it is turned on
Error 41
Printer is offline (the printer is connected and turned on)
After manual installation, the printer will appear in devices and printers and the print dialog box (after it hit Ctrl-P). In the dialog box, Photosmart is selected, but when I hit nothing print response happens - no printer and no printer icon appears in the taskbar
I would greatly appreciate the help and advice to solve this. Thank you!
Hi Renee,.
This question might be incorrect or incompatible printer drivers installed on the computer. The State of a printer offline may be due not to the power of the printer. You must also ensure that network share can be disabled.
For more information, see the link:
http://Windows.Microsoft.com/en-us/Windows-8/turn-sharing-on-or-off
Error 41 problem occurs if you install a non-Plug-and-Play device driver, but Windows cannot find the device. Here are some things you can try to solve this problem.
If all the basic settings are checked and are up to the mark, you can refer to the suggestion of Pinaki displayed in the following link and check if it helps.
After you have uninstalled the printer driver, you can consult the following link to install the latest driver for the printer.
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3418705
I hope this helps.
Please report if the problem persists and we will be happy to help you further.
Tags: Windows
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