can not turn off my laptop by the usual means, can it please help

tried to change my laptop off and he used, what's wrong with it?

We need more information:

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Msinfo32

Click OK, and when the system info summary appears, click on edit, select all (Ctrl-A), copy (Ctrl-C) and paste (Ctrl-V) the information back here in your next reply.

What is your current antivirus?

error messages?  If we have the EXACT error message, look in the also event viewer to see if errors are generated when closing attempt.

Tags: Windows

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