can not update; "" Windows or windows defender ' more and I lost my; "' help and support ' file system on startup. Need help to get all that, please.

I can't update "windows" or "windows defender". Followed the steps described by Microsoft help, tried to download manually, have asked Microsoft to help (no response yet) these first two things didn't work. I even had something like; change setting.that message security came for "Windows update", I have change the security setting, did not just well, still nothing.
Windows Defender gives me an error code that looks like this;
Error Code 0 x 80070005
That's all I can get, and it will not update.
and on top of it, I've lost my "Microsoft Help and support (it) when I click Start and click Help and support, I get a (?) all help options or when I click on it nothing there is totally 'empty '.
I have one more problem.
I tried to defrag my computer, and I can't do it either. I get a grey screen and if I click on anylise or defragment, it does nothing, no error message or anything else. Tried to manually defragment Traore does not work, tried to load a defrag on the web program, wouldn't let me load it.
Nobody knows what happens here? why I'm having these problems all of a sudden? I do nothing but send E-mails and read my emails and I do not browse the internet or enter sites that are safer. So, what can I do? How to make everything return to normal? can someone help me with this?
Also let me tell you right now, I'm not an expert on how to do things on the computer, so I'm scitish when it receives or sounds complicated. I don't want to lose my entire system because of these unfortenate none of the work programmes.

Hello shessy49, welcome.

I would recommend that we run a SFC (System File Checker) first scan to see what he finds. Try this:

1. click on START
2 type "msconfig" (without the quotes) and press enter
3. go to the "Startup" tab and uncheck all the entries displayed
4. click on 'Apply' at the bottom right
5 restart your computer

---
After the reboot
---

1. click on START
2. Type "cmd" (without the quotes). Right-click on the result at the top of the menu START and select 'run as administrator '.
3. type "sfc/scannow" (without the quotes) and press enter

If the question started very recently, you can try a system restore:

1. click on START
2. click on "all programs".
3. click on "Accessories".
4. click on "system tools."
5. click on "system restore."

6 follow the prompts shown to restore your system to a date before the problem started. Although the system restore does not target the personal data, it is recommended that you back up all data such as music, photos and documents in case something is not bad.

Let us know what happens

Thank you!

Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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