Can not view videos in Windows Photo Gallery

Hello
In Windows Photo Gallery, I can see my photos very well; but when I try to select a video for viewing, I get a message that it has stopped working.
Thanks in advance!
Error details are as follows:
Signature of the problem:
Problem event name: APPCRASH
Application name: WindowsPhotoGallery.exe
Application version: 6.0.6000.16386
Application timestamp: 4549b56d
Fault Module name: C:\windows\syswow64\quicktime.QTS
Fault Module Version: 7.71.80.42
Timestamp of Module error: 4ea5d656
Exception code: c0000005
Exception offset: 008cb772
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160

Hi tb_pina,

I understand that you are unable to view the video in the Windows Photo Gallery.

1. have you made changes on the computer recently?

2. What is the file of the video file extension?

3. is that the problem is specific to a video file in the Windows Photo Gallery?

Method 1.

Start the computer in safe mode and check if that helps.

Start your computer in safe mode: http://windows.microsoft.com/en-SG/windows-vista/Start-your-computer-in-safe-mode

If the problem does not occur in safe mode, then proceed to clean boot state.

A clean boot to test if any element of service or third party application startup is causing this issue.

How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7: http://support.microsoft.com/kb/929135

Note: When you are finished troubleshooting, follow step 3 in the article to start on normal startup.

Method 2.

Please check if you have service pack 1 or 2 installed. If you do not have these updates installed, then install these updates and check.

Learn how to install Windows Vista Service Pack 1 (SP1): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-1-SP1

Note:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Learn how to install Windows Vista Service Pack 2 (SP2): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

Note:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

I hope this helps.

Let me know if you need more assistance.

Thank you.

Tags: Windows

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