Can not view videos in Windows Photo Gallery
Hi tb_pina,
I understand that you are unable to view the video in the Windows Photo Gallery.
1. have you made changes on the computer recently?
2. What is the file of the video file extension?
3. is that the problem is specific to a video file in the Windows Photo Gallery?
Method 1.
Start the computer in safe mode and check if that helps.
Start your computer in safe mode: http://windows.microsoft.com/en-SG/windows-vista/Start-your-computer-in-safe-mode
If the problem does not occur in safe mode, then proceed to clean boot state.
A clean boot to test if any element of service or third party application startup is causing this issue.
How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7: http://support.microsoft.com/kb/929135
Note: When you are finished troubleshooting, follow step 3 in the article to start on normal startup.
Method 2.
Please check if you have service pack 1 or 2 installed. If you do not have these updates installed, then install these updates and check.
Learn how to install Windows Vista Service Pack 1 (SP1): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-1-SP1
Note:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Learn how to install Windows Vista Service Pack 2 (SP2): http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2
Note:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you need to disable temporarily to install other software, you must activate it as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
I hope this helps.
Let me know if you need more assistance.
Thank you.
Tags: Windows
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picture messaging and video
Hi kstormu812,
Welcome to Microsoft answers forums!
I would like to know the following information to help focus in the right direction.
a. don't you make changes to the computer before this problem?
b. don't you make changes to the windows photo gallery settings?
c. What is the exact error message and error code?
d. you are able to see other images saved on the computer with no problems?
e. What is the file format of the photos or videos?
If you have a third party photo editing software, try removing it and see if that will help.
Note: Please try this step only if you can recover the program.
Gallery Photo will show images with any of these file types:
· BMP, JPEG, JFIF, TIFF, PNG, WDP
If Windows Movie Maker is installed, photo library will also play videos in these types of files:
· ASF, AVI, MPEG, WMV.
If you view files, that are other than the files listed above, you will need to convert them to the format mentioned above.
For more information
Windows Photo Gallery
http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Photo-Gallery-frequently-asked-questions
You can check the link, which addresses the issue of windows photo gallery.
correct your problem.
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support EngineerVisit our Microsoft answers feedback Forum and let us know what you think.
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