Can not you as an administrator when using PC Restore

I own a Dell XPS M1530 with Windows Vista and has recently had a problem with a virus. Therefore, I decided to back up my data and restore my computer to its factory settings using thePC Restore (Dell Datasafe Local Backup 2.0). Despite the fact that I am the administrator and that you can connect under safe and regular time mode, it doesn't let me log in under the login screen PC Restore. Instead, it displays "other users", and attempts to create the answer "the specified domain does not exist or could not be contacted.

I spoke with a Dell agent, who recommended I reinstall Windows by starting the resettlement of DVD. After that, the old version of Windows was always on the computer and has finally been removed (using PC cleaning). However, Windows still does not let me run PC Restore.

I can be sure of the virus, but I would just make sure of that. What should I do?

Hi ClevelandRocker,

1. try recording to the computer with the user account with rights administrator and then you must click on "other users", provide the user name and password of the account and try it restore PC.

2. also, try to install own format to boot from the disc, link, please refer to: installation and reinstallation of Windows Vista:http://windows.microsoft.com/en-US/windows-vista/Installing-and-reinstalling-Windows-Vista

3. also I suggest you to perform antivirus analysis. Link: Follow the link below to start the free online scan:

http://OneCare.live.com/site/en-us/default.htm

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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