Can send faxes on 6500, but not receive them.
Test said that I need different telephone cord. Went to Best Buy and they said it's amazing how I can send. It used to work when I had Vonage, but now I switched to Comcast phone home and it won't work.
Don't like to hear you're seen this issue with your fax. Best Buy reps do their best, they have 1000's of products to know...
If you do not use the cord supplied HP (which is a 2-wire cord) or the fax hardware test indicates you are not using the correct cord, then we need to purchase another fax machine (fax 2-wire cable) cord
If the cable you are using is a cord 4-wire (you can tell by the 4 pins on the end) then you will have problems of fax... The extra 2-wire 4-wire cord can cause interference.
Also... you mentioned that you have changed carriers... If you have a voicemail service active this will disrupt your incoming faxes... There is no work around, you MUST turn OFF your voicemail to receive faxes.
Tags: HP Printers
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