Can someone help me solve the problem APPCRASH on Windows 7? The problem occurs after installation of Office 2010
Hi all
the OS is Windows 7 SP1 32-bit Enterprise Edition.
I use an important banking software package called ORF more than Misys, the application is critical for the company, the problem occurs after the installation of Microsoft Office 2010 Professional Plus with Service Pack 2; the ORF more crashes when you try to print to a PictBridge compatible printer.
I get the following message from crash:
Signature of the problem:
Problem event name: APPCRASH
Application name: orfplus.exe
Application version: 5.0.1.0
Application timestamp: 3f6f479b
Fault Module name: StackHash_802d
Fault Module Version: 6.1.7601.22436
Timestamp of Module error: 521eaab0
Exception code: c0000374
Exception offset: 000c38b7
OS version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional information 1: 802d
More information 2: 802d0d721d077b7993d17470b8164201
3 more information: d6a2
Additional information 4: d6a2e9e6b15ae70428294b9407d7e88d
Read our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
----
I tried to exclude the orfplus.exe of the DEP, but that does not solve the problem, the application always crashes when I try to print a report.
----
As a result, we are unable to upgrade our office staff of Office 2010 Professional Plus application.
I appreciate if someone can help me solve this problem.
Thanks in advance.
Hello Matt,
According to the issue description, it seems that you are connected to a network domain, so I suggest you to republish your query on the TechNet forum and I hope that you will receive a response it a better way that they are trained on the computers in the domain and their settings.
http://social.technet.Microsoft.com/forums/en-us/home?category=w7itpro
Thank you.
Tags: Windows
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