Can't access Google Earth

Original title: Google earth does not work on my computer, it gives a message to download directx, this happped when switching to the latest version. He used to work

Someone at - it a response? The old version worked then I tried to download it and the same message came.  Already tried system restore.

Hi GunMike,

Thanks for posting your query in Microsoft Communities. According to the description of the problem, you are not able to access the Google earth application. Provide the following information:

·         Did you do changes on the computer before the show?

·         What is the full error message?

Follow these methods.

Method 1: Uninstall and reinstall the application.

Method 2: Perform a clean bootto see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow the steps to configure Windows to use a Normal startup state section of the article to start the computer to a Normal startupmode.

After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

(a) click Startand then click run.

(b) type msconfigand click OK.
The System Configuration utility dialog box appears.

(c) click on the general tab, click Normal Startup - load all device drivers and services, and then click OK.

(d) when you are prompted, click restart to restart the computer.

If the problem persists, contact the support of Google Earth for more help and information.

http://support.Google.com/Earth/?hl=en

http://productforums.Google.com/Forum/#! Forum/Earth

I hope this helps. Let us know if you need more assistance.

Thank you.

Tags: Windows

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