Can't access the internet, the error message: runtime error! Windows/system32/spoolsv.exe
I noticed my extra long taking computer to start from a few days ago. I can't access the internet until the second message appears after the error message. This message says "spooler subsystem app stopped working and was closed". I have Norton 360 protection and my OS is Vista Basic. I did a scan antivirus with no problems detected. The only time that this message is when I start my computer. Help!
Hi DawnKemm
Method 1:
You can check if the problem occurs in safe mode. In safe mode; you have access to only the drivers and base files.
Check out the link to start the computer in safe mode and then check-
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Method 2:
If you are not faced with the question in safe mode, then you can check in a clean boot state. To perform the clean boot follow step 1 mentioned in the article below, and then try again check in the clean boot state -
http://support.Microsoft.com/kb/929135
If the problem is resolved check which service non-Microsoft is the source of the problem; referring to article and following the other steps.
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
a. Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
b. on the general tab, click the Normal startup option and then click OK.
c. When you are prompted to restart the computer, click on restart.
I hope this helps.
Tags: Windows
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Hi WillieGuyton,
(1) since when are you facing this problem?
(2) remember to make changes?
(3) what is the complete error message you receive?
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Method 1:
Step 1:
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Hello
1. Once you get this error message?
2. did you of recent changes to the system before the show?
Please provide more information on the issue to help you best.
Suggestions for a question on the help forums
http://support.Microsoft.com/kb/555375
Meanwhile, I suggest you perform the methods mentioned below and check if it helps.
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Follow the link below and check if the problem persists in safe mode.
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
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http://www.Microsoft.com/security/scanner/en-us/default.aspx
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I can not start the print spooler as it says that the following file is missing. C:\WINDOWS\system32\spoolsv.exe. How can I download it?
Do a search on your computer, it may have been accidentally moved to another directory. You can also run the System File Checker:
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Hi, Debbie Ann,.
A. when exactly do you get this error?
B. when it last work very well?
In the meantime, you can perform an auditor of system files (sfc scan) on your computer and check if it helps.
http://support.Microsoft.com/kb/936212
Bindu S -Microsoft Support
[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]
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Recently my computer showed an error of 'Interactive Services '. When I click to see the message it says something about a 'runtime error '.
"Program: C:\Windows\System32\spoolsv.exe '.
The application requested execution to terminate in an unusual way.
For more information, contact the application support team"
Also since this error started upward, I had problems with the help of Firefox, iTunes, and Microsoft Word. I also was unable to redownload C++ as one of the solutions on this website told me to do. I tried to perform a "clean boot", but there was now changing. Please help me.
Hi LirrulTopz,
Please see the post below with a similar problem and fix possible?
I hope this helps!
Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think -
I constantly get an error message that an application requests an execution it unusual way.
Microsoft Visual C++ Runtime Library
Program: C:\Windows\System32\spoolsv.exe
Recently had a Lexmark technician solve some printing problems.
Hello
Is the error specific to execution of any program or is this random?
Please follow the links below to solve the problem.
Method 1
Try to leave you is clean boot computer in order to eliminate the causes as interruption of third party software.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.
Method 2
Run a file system Checker to verify system files corrupted.
Run a System File Checker tool
http://support.Microsoft.com/kb/929833
Method 3
Remove temporary files in the folder of spool.
a. click on start
b. type Cmd (right-click and choose Run as administrator before you open the program)
c. Type or copy paste the following command
net stop spooler (press enter)
d. navigate to C:\Windows\system32\spool\PRINTERS
e. delete all files with the following extensions
*. SPL and *.shdf. copy - paste the following command in the command prompt window
net start spooler (press enter)Now restart and check if you receive the same error message.
If the steps above do not in normal mode, and then repeat the method 3 in safe mode.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
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How can I solve this problem
Hello(1) when exactly you get this error message?(2) remember to make changes to the computer before the show?I suggest you to follow these steps and check if that helps.
Step 1:Try to start the computer in safe mode and check if you get the same error message, here the link:
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-modeIf you are not able to find the problem in safe mode to perform step 2.Step 2:
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http://support.Microsoft.com/kb/929135
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