Can't access the internet, the error message: runtime error! Windows/system32/spoolsv.exe

I noticed my extra long taking computer to start from a few days ago.  I can't access the internet until the second message appears after the error message.  This message says "spooler subsystem app stopped working and was closed".  I have Norton 360 protection and my OS is Vista Basic.  I did a scan antivirus with no problems detected.  The only time that this message is when I start my computer.  Help!

Hi DawnKemm

 

Method 1:

You can check if the problem occurs in safe mode. In safe mode; you have access to only the drivers and base files.
Check out the link to start the computer in safe mode and then check-
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

 

Method 2:

If you are not faced with the question in safe mode, then you can check in a clean boot state. To perform the clean boot follow step 1 mentioned in the article below, and then try again check in the clean boot state -

http://support.Microsoft.com/kb/929135

If the problem is resolved check which service non-Microsoft is the source of the problem; referring to article and following the other steps.
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

a. Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

b. on the general tab, click the Normal startup option and then click OK.

c. When you are prompted to restart the computer, click on restart.

I hope this helps.

Tags: Windows

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