Can't Command and Conquer Generals to run on windows 7 home premium 64-bit

I install the game and the installation went well but then when I try to load the game, it gets the second loading screen and freezes, then comes up with a message saying: Sorry, that a serious error has occurred, and then I have to close the program. someone at - it ideas? This game is supposed to be compatible with windows 7 64 bit!

Hello

Could you please answer these money questions?

one) tell us you receive the exact error message?

(b) do you have the latest changes the software on your computer?

(c) don't update you the latest drivers for your graphics card?

To resolve this problem, try troubleshooting this issue with a clean boot to see if we can identify a program or driver causing the problem you are experiencing.

A clean boot to start Windows with some programs and drivers off or on selection. By doing this through trials and errors we can hopefully identify a specific cause of this problem. Here's how to solve problems with a clean boot:

Clean clean boot.

1. click on start, type msconfig in the search box and press ENTER.

The user account control permission.

If you are prompted for an administrator password or confirmation, type

password, or click on continue.

2. in the general tab, click Selective startup.

3. under Selective startup, clear the check box load starting points.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7. after the computer starts, check if the problem is resolved.

If the problem is resolved, make sure what third-party program is at the origin of the problem, referring to the link given below:

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual.

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the start search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.

When you are prompted to restart the computer, click on restart.

If the problem persists, then you must update the graphics drivers and see if it makes a difference. You must be logged on as administrator to perform these steps.

1. open Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

2. in Device Manager, locate the device, and then double-click the device name.

3. click Driver tab, then click on set to update driver and follow the instructions.

Now, try to follow the link provided to update a hardware driver that is not working properly and check the question below.

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Thank you, and in what concerns:
I. Suuresh Kumar-Microsoft Support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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