can't erase or unsupervise or iPad protected by password restoration

can't erase or unsupervise or iPad protected by password restoration

a student created an access code for an iPad under surveillance, and now I am unable to restore the unit to the default settings and start over. I tried the update in iTunes, restore in the Configurator, but get message cannot "unable to check the status of surveillance."  I decided to try to unsupervise the device, but cannot because.. ghoulish you guess? ... it's true! ... "device is protected."

I'll now try to obtain an adult beverage until hopefully a way around it

Hi strayschool,

Have you tried to put the iPad into DFU mode? Here's how...

  1. Launch iTunes on your computer and connect your iPad to your computer.
  2. Power Off the iPad by pressing the power button on the top of the iPad for 3 seconds and then drag the slider to power it off the coast.
  3. Once it is off, press and hold the power button on the top of the iPad for 3 seconds. After 3 seconds, press on and hold down the Home button and the Start button / stop for 10 seconds.
  4. After 10 seconds, release the Power button but now hold the Home button for 5 seconds. Then release the Home button.
  5. The screen stays black and the iPad should now be in DFU mode. ITunes on your computer should now say that it detects your device and you can restore it.

If you see the "Connect to iTunes" screen then you are in recovery mode (not DFU) and you should try the above steps again. But maybe the recovery mode just need you to bypass the password protected iPad and you can restore... Give it a shot.

Hope this helps!

~ Joe

Tags: iPad

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